Group Trainee Customer Service Advisor

JOHNSON & PERROTT LIMITED; Cork; On-site; EUR 28,000 - 35,000; Full time

Job summary

An award-winning motor dealership group in Cork is seeking a Group Trainee Customer Service Advisor. This entry-level role involves providing customer support across multiple locations, managing service bookings, and ensuring excellent service delivery. Ideal candidates will possess strong communication skills and a customer-focused approach. The role offers a competitive compensation package and a 4-day work week.

Benefits

Competitive compensation

4 Day Work Week

Wellness initiatives

Qualifications

• Minimum of Leaving Certificate or equivalent.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Competent computer literacy with proficiency in Microsoft Office.
• Flexible to travel between dealership locations.

Responsibilities

• Act as the first point of contact for all service enquiries.
• Schedule vehicle services and repairs accurately.
• Clearly explain processes, costs, and timelines to customers.
• Prepare job cards and maintain customer records.
• Work closely with workshop and aftersales colleagues.
• Provide progress updates to customers.
• Process invoices and payments in line with company policies.
• Handle concerns promptly, escalating as required.

Skills

Strong communication skills

Interpersonal skills

Organisational skills

Microsoft Office proficiency

Customer-focused approach

Education

Leaving Certificate or equivalent

Job description

Overview

JOHNSON & PERROTT LTD., Mahon Pt Rtl Pk, Mahon, Cork, Co. Cork, T12 RD35; JOHNSON & PERROTT LTD., Douglas Road, Cork, Co. Cork, T12 E373. Location: Cork, Ireland. Job Type: Full Time, Permanent. About Us: Join an award-winning team at Johnson & Perrott Motor Group! We are delighted to announce that we are a ‘Platinum Standard Winner’ at the Deloitte Best Managed Companies Awards, which recognises the best-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Group Trainee Customer Service Advisor to join our Motor Dealerships Division. This is a rotational support role, working across all dealerships within the group to provide holiday cover and additional support where needed. With full training provided, you will gain experience in multiple locations, working alongside our Aftersales team to deliver outstanding service to our customers.

Responsibilities

• Customer Reception: Act as the first point of contact for all service enquiries, in person and by phone.
• Booking Management: Schedule vehicle services and repairs accurately and efficiently.
• Communication: Clearly explain processes, costs, and timelines to customers.
• Documentation: Prepare job cards and maintain accurate vehicle and customer records.
• Team Coordination: Work closely with workshop and aftersales colleagues to ensure timely completion.
• Customer Updates: Provide progress updates and obtain approval for additional work.
• Transactions: Process invoices and payments in line with company policies.
• Customer Care: Follow up post-service to ensure satisfaction and build loyalty.
• Issue Resolution: Handle concerns promptly, escalating where required.

Required Education, Skills, and Qualifications

• Minimum of Leaving Certificate or equivalent; further education or training in customer service or administration is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Competent computer literacy, with proficiency in Microsoft Office (Word, Excel, Outlook).
• A positive, proactive, and professional attitude, with a willingness to learn and develop.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel between dealership locations across the Group as required.
• Full, clean driving licence is essential.

Personal Attributes

• Integrity – Doing the right thing, always.
• Commitment – Taking ownership and delivering excellence.
• Caring – Putting people first, from customers to colleagues.

Benefits

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• Work Life Balance: We offer a 4 Day Work Week for this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.

Career Level

• Entry Level

Application Method

Please apply to this vacancy by the following means:

#JOB-2412893 - Group Trainee Customer Service Advisor

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