Grocery Nightpack Manager - North Dublin (39 Hour Contract)

Dunnes Stores; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Dunnes Stores in the Dublin region is seeking a Grocery Nightpack Manager to oversee evening and post-trading merchandising, ensuring the store is ready for trading the next morning and delivering outstanding customer care and operational standards.

The role requires coaching and leading a team, improving stock accuracy, analysing sales patterns, and maintaining cost controls to maximise profitability. Availability to work 10:00pm–7:00am is essential.

Qualifications

• Experience leading a team in a retail environment.
• Strong coaching and customer service focus.
• Good knowledge of merchandising and stock control.

Responsibilities

• Deliver the budgeted KPI plan for the department and forecasts.
• Lead the team to deliver brand standards and exceptional customer service.
• Manage stock accuracy, merchandising, pricing and displays.

Skills

Leadership

Coaching

Merchandising

Customer service

IT skills

Job description

Job Description We are Ireland's largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges. We currently have a vacancy for Grocery Nightpack Manager in a store in the Dublin region. The primary job function of the Grocery Nightpack Manager is to take accountability for the merchandising of the store in the evenings and after trading hours to ensure that the store is ready for trading the next morning , ensuring the delivery of exceptional customer care and operational standards to maximise sales and profitability whilst maintaining costs. Inspiring performance of team through coaching to deliver outstanding results and customer service

Key Responsibilities

• To deliver the budgeted KPI plan for the department and any subsequent forecasts
• To deliver the Dunnes Stores principles of operations and customer service.
• Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy
• Ensuring all relevant trading safely and legal policies being in place and adhered to
• Maximising sales through analysing sales data, department trading patterns and pre-empting customer needs and demands
• In conjunction with senior management, maintaining stock accuracy and ensuring the department has the right choice and levels of product to drive sales
• Demonstrating through role modelling how to deliver excellent customer service ensuring the "Dunnes Stores Experience" customer service programme is delivered
• Monitor and address any variations to the cost base of the department on a week to week basis
• Be constantly on the lookout for innovative ideas inside & outside the business
• Setting and implementation of the department brand standards ensuring they are achieved through regular monitoring within the agreed operating framework
• To ensure that the Department complies with the layouts and adjacencies
• Responsible for training your team in line with the brand training programme
• Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
• Ensuring all process and business changes are implemented as per the business requirement and on time
• Provide feedback to senior managers on performance, key customer service developments and operational issues

Requirements

• Availability to work between 10:00pm and 7:00am
• Good communication, coaching and leadership skills
• Customer focussed
• Organisational and time management skills
• Commercial mind-set and appropriate product knowledge
• Problem solving & decision making
• Merchandising skills
• People management skills
• IT skills
• Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential

Dunnes Stores is an Equal Opportunities Employer TPBN1_IJ