GMP IT Support Engineer – Instrument Systems

Cognizant Life Sciences Manufacturing; Ireland; On-site; EUR 55,000 - 75,000; Full time

Job summary

Cognizant Life Sciences Manufacturing is seeking an IT Support Engineer to manage changes and day-to-day issues on validated Computerised Instruments in QCL Labs and Manufacturing Operations. You will collaborate with a cross-functional IT/QA team and must communicate clearly with users, escalating where needed.

The role requires hands-on troubleshooting in a GMP-regulated environment, experience with Service Now, Windows 10, servers/workstations, and SQL databases.

Qualifications

• 3–5 years of experience supporting IT applications (troubleshooting, incidents, change controls, design/test documentation).
• Experience in a Windows 10 environment.
• Experience with server and workstation platforms.
• SQL databases experience would be advantageous.
• Experience implementing changes for IT applications in a GMP environment.
• Proven ability to communicate with business users and cross-functional teams.

Responsibilities

• Maintain the incident queue in Service Now and manage and resolve issues promptly.
• Investigate and troubleshoot problems and propose changes.
• Initiate and perform Change Control activities per Quality Standards.
• Execute data backups and coordinate security patches with Global Team.
• Prioritize support activities in line with project schedules.
• Generate computer system validation documentation per site procedures and GMP guidelines.
• Adhere to Environmental, Health and Safety procedures and assist in investigations.
• Work well with colleagues inside and outside the laboratory.

Skills

Excellent communication/interpersonal

Own initiative

Detail-oriented

Strong written & spoken English

Tools

SQL databases

Job description

Cognizant Life Sciences Manufacturing is seeking an IT Support Engineer to manage changes and day-to-day issues on validated Computerised Instruments in QCL Labs and Manufacturing Operations. You will collaborate with a cross-functional IT/QA team and must communicate clearly with users, escalating where needed.

The role requires hands-on troubleshooting in a GMP-regulated environment, experience with Service Now, Windows 10, servers/workstations, and SQL databases.