Global Fund Custody Account Manager

U.S. Bank; Ireland; Hybrid; EUR 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid work schedule

Employee benefits

Job summary

U.S. Bank is hiring for a senior role in the Global Fund Custody team, Europe-based, overseeing a portfolio of strategic client relationships and delivering a best-in-class client experience. You will serve as the primary contact for clients and liaise across U.S. Bank and Elavon to drive service excellence.

You will mentor junior members, support onboarding, and contribute to service enhancements as the Fund Custody business grows in Europe, with a hybrid/flexible schedule.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically five or more years of relevant experience.
• Knowledge of operational functions, systems, and products/services.
• Understanding of Federal and State laws and regulations.
• Strong organizational and project management skills.
• Excellent communication and customer relations abilities.

Responsibilities

• Directly and through staff, manages day-to-day operational activities for assigned area(s)/region(s).
• Ensures quality service and effective operations support for all assigned internal and external customers.
• Leads high-performance teams by setting goals, providing feedback, and building accountability.
• Oversees adherence to policies and regulatory compliance within area of responsibility.
• Participates in the review and improvement of operational systems and procedures.

Skills

Bachelor's degree

5+ years experience

Operational knowledge

Regulatory knowledge

Product knowledge

Project management

Customer relations

Communication skills

Leadership

Multi-tasking

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

This role is a key position within the Global Fund Custody team, responsible for managing a portfolio of strategic client relationships and delivering a best-in-class client experience. Acting as the primary point of contact for clients and a senior liaison across U.S. Bank, the successful candidate will oversee day-to-day service delivery, drive the resolution of complex issues, support new client onboarding, and foster strong partnerships across Operations, Product, Network Management, Treasury, and other business areas. The role also provides an opportunity to mentor junior team members, contribute to service enhancements, and play an important part in the continued growth and evolution of the Fund Custody business in Europe.

Key Accountabilities

• Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s).
• Ensures quality service and effective operations support for all assigned internal and external customers.
• Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees.
• Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility.
• Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Skills & Experience Required

• Bachelor’s degree, or equivalent work experience.
• Typically five or more years of relevant experience.
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s).
• Understanding of applicable Federal and State laws and regulations.
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable.
• Good organizational, managerial and project management skills.
• Well-developed customer relations skills.
• Excellent interpersonal and verbal and written communication skills.
• Excellent supervisory and management skills.
• Ability to manage multiple tasks.

Additional Information

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This position is not eligible for visa sponsorship. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.