Global Financial Crimes Tech Support Specialist

Bank of America; Dublin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Childcare support

Flexible benefits

Job summary

Bank of America in Dublin is seeking a Global Financial Crimes Specialist – Technology Support to provide subject-matter coverage for investigations, case management systems, and transaction monitoring processes within the GFC function. The role acts as a single point of contact supporting system changes, process improvements, and investigative tool enhancements.

Working with GFC leadership and cross-functional partners, you will help ensure procedures, reporting, and controls align with

Qualifications

• Experience in financial crimes investigations and AML-related roles.
• Understanding of financial crime typologies and transaction monitoring concepts.
• Familiarity with case management or alert handling systems.
• Strong analytical and reporting capabilities.
• Project management or coordination experience, including requirements gathering and testing.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong communication and collaboration with internal stakeholders.
• Knowledge of compliance and operational risk management best practices.

Responsibilities

• Provide functional support and subject‑matter insight across investigations and case management platforms used by GFC teams.
• Support refinement of transaction monitoring models, case management processes including workflows, documentation standards, and escalations.
• Contribute to operational reporting, metrics production, and data validation to ensure accuracy and governance alignment.
• Assist with identifying process gaps, documenting requirements, supporting testing, and coordinating enhancements with technology partners.
• Act as a SPOC for designated workstreams, ensuring clear communication, issue tracking, and delivery of assigned initiatives.
• Partner with stakeholders across Operations, Risk, Compliance, and Technology to support policy, control, and procedural updates.
• Ensure all activities adhere to GFC expectations, Enterprise Policies, and Risk Management Standards.

Job description

Bank of America in Dublin is seeking a Global Financial Crimes Specialist – Technology Support to provide subject-matter coverage for investigations, case management systems, and transaction monitoring processes within the GFC function. The role acts as a single point of contact supporting system changes, process improvements, and investigative tool enhancements.

Working with GFC leadership and cross-functional partners, you will help ensure procedures, reporting, and controls align with