Global Customer Ops Director - Supply Chain Excellence

Alexion Pharmaceuticals, Inc.; Dublin; Hybrid; EUR 1,200,000 - 1,800,000; Full time

Job summary

Alexion Pharmaceuticals, Inc. is seeking a strategic leader to direct International Customer Operations within Global Supply Chain.

You will link GSC with regional affiliates, shaping customer service, delivery performance, and lifecycle improvements across markets. The role requires a decade of supply chain leadership, GDP/regulatory acumen, and strong stakeholder collaboration to drive growth, cost efficiency, and product launches while maintaining the highest standards of compliance and

Qualifications

• Minimum of 10 years in supply chain or customer operations management, preferably pharma.
• Experience with regional/global operations and stakeholder management.
• Strong understanding of regulatory requirements and GDP.

Responsibilities

• Represent GSC within International Customer Operations and align commercial growth with supply chain objectives.
• Lead automated workflows and order lifecycle management to ensure timely, compliant deliveries.
• Develop regional supply chain plans and drive CI initiatives for efficiency and service quality.

Skills

Leadership

Cross-functional

Strategic thinking

Regulatory knowledge

GDP knowledge

EDI experience

English fluency

Project management

Education

BS in Supply Chain

MBA preferred

Tools

EDI platform

Job description

Alexion Pharmaceuticals, Inc. is seeking a strategic leader to direct International Customer Operations within Global Supply Chain.

You will link GSC with regional affiliates, shaping customer service, delivery performance, and lifecycle improvements across markets. The role requires a decade of supply chain leadership, GDP/regulatory acumen, and strong stakeholder collaboration to drive growth, cost efficiency, and product launches while maintaining the highest standards of compliance and