General Manager - Luxury

TN Ireland; Limerick; On-site; EUR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead the transformation of a flagship store into a luxury destination. This is an exciting opportunity for a leader who thrives in a luxury retail environment and is passionate about creating unforgettable customer experiences. The role involves overseeing operations, driving sales growth, and fostering a high-performing team while building strong partnerships with prestigious brands. If you have a proven background in luxury retail and the ambition to drive success, this position offers a unique chance to make a significant impact in a growing company.

Benefits

Highly Competitive Salary & Bonus Package

Exclusive Staff Discounts

Extensive Training & Development

Career Progression

Work with Prestigious Luxury Brands

Qualifications

• Proven background in luxury retail or high-end customer service.
• Strong leadership skills and commercial savvy.

Responsibilities

• Oversee store operations ensuring efficiency and profitability.
• Deliver personalized, world-class service to every customer.
• Cultivate relationships with luxury brand partners.

Skills

Leadership

Customer Service

Operational Excellence

Strategic Planning

Team Management

Data-Driven Decision Making

Tools

Digital Tools

Job description

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General Manager – Lead the Transformation of This Flagship Store

Our client is embarking on a remarkable expansion, transforming our Limerick store into a premier luxury destination. We are looking for an experienced General Manager to drive business growth, lead a high-performing team, and maintain our reputation for exceptional customer service and premium brand partnerships.

This is an exciting opportunity for a leader who thrives in a luxury retail environment, understands operational excellence, and is passionate about creating an unforgettable customer experience.

Why Join Us?

• Highly Competitive Salary & Bonus Package – Rewarding your leadership, expertise, and performance.
  
• Exclusive Staff Discounts – Enjoy special access to luxury jewellery and timepieces.
  
• Extensive Training & Development – Ongoing coaching, professional development, and brand training.
  
• Career Progression – Join a growing, well-established company with future leadership opportunities.
  
• Work with Prestigious Luxury Brands – Build strong partnerships with the most renowned names in the industry.
  
• Shape the Future of this Retailer in Limerick – Play a key role in the store’s transformation into a premium destination.
  

Key Responsibilities

Operational & Financial Leadership

• Oversee all store operations, ensuring efficiency, profitability, and a seamless customer experience.
  
• Drive sales growth through data-driven decision-making and strategic planning.
  Work with the finance team to manage store budgets, control costs, and maximise profitability.
  
• Set and monitor Key Performance Indicators (KPIs) to ensure continuous improvement.
  
• Recruit, train, and mentor a high-performing team, fostering a culture of excellence and collaboration.
  
• Provide ongoing coaching and professional development to ensure staff are knowledgeable and motivated.
  
• Lead by example in delivering outstanding customer service, empowering staff to do the same.
  
• Ensure a positive and inclusive working environment that reflects the company values.
  

Luxury Customer Experience

• Deliver a personalised, world-class service to every customer, ensuring an unforgettable experience.
  
• Actively grow and retain a loyal customer base through engagement, VIP services, and clienteling.
  
• Ensure discretion, professionalism, and exceptional attention to detail in all customer interactions.
  

Luxury Brand Partnerships & Marketing

• Cultivate and maintain strong relationships with luxury brand partners, ensuring partnership expectations are met.
  
• Work closely with marketing teams to plan and execute high-impact events, in-store activations, and campaigns.
  
• Champion sustainability and ethical practices in line with our brand values.
  

Technology & Innovation

• Leverage digital tools and technology to enhance in-store and online shopping experiences.
  
• Stay ahead of industry trends and innovations to drive continuous improvement and competitive advantage.
  

Who You Are

We’re looking for an experienced, dynamic leader with a proven background in luxury retail, hospitality, or high-end customer service, proven leadership skills, commercial savvy and a highly organised and detail orientated Manager.

Reporting & Support Structure

The General Manager will report directly to the Directors and collaborate closely with the Finance, Marketing, and Buying Teams to ensure the store aligns with company objectives. The role is supported by three Counter Managers, each responsible for different areas of the store.

This is a unique opportunity to lead this Retailer in Limerick at a pivotal moment in their growth. If you have the experience, passion, and ambition to drive luxury retail success, we’d love to hear from you. Contact Denise Brady, Managing Director, Teamworx on 045898037 or send your CV today.

(Please note a full job spec will be given at interview stage)

Requirements
People management, customer service,