General Manager

3dpersonnels; Ulster; On-site; EUR 50,000 - 58,000; Full time

Job summary

A leading hospitality venue in Ulster, Ireland is seeking an experienced General Manager to oversee operations and ensure high standards. This role entails managing staff, financial targets, and guest satisfaction. Ideal candidates will have over 5 years of relevant experience in hospitality. The company values equality and offers a supportive work environment.

Qualifications

• 5+ years of experience in a GM role, preferably in hospitality.
• Strong leadership skills and ability to manage diverse teams.
• Proficient in financial management and achieving sales targets.

Responsibilities

• Oversee the full operation of the premises.
• Manage staff and ensure staff satisfaction.
• Ensure compliance with legal requirements and financial objectives.
• Analyze sales levels and control costs.

Skills

Leadership

Staff Management

Financial Acumen

Guest Satisfaction Focus

Job description

Overview

Annual Salary: €50-58k per year DOE

Our client is a long-established hospitality venue with a reputation for quality service and memorable guest experiences. The business combines dining and events.

Joining means working in a supportive, close-knit environment where high standards, attention to detail and genuine care for guests are at the heart of what they do. You’ll be part of a workplace where no two days are the same, and where you can take pride in contributing to special occasions and everyday moments alike.

Role Objective

The General Manager has accountability for the overall success of the business. Manage and oversee the full operation of the premises – includes Front of House/Kitchen/the building and the grounds and ensuring standards are high and ensuring all financial and guest standards objectives are achieved.

Support will be provided by the Company Accountant/Marketing and HR Department to carry out the role.

Training will be provided from an external source to help with the General Manager position.

What You’ll Do

• Manage and lead all staff and ensure their roles are being carried out efficiently while keeping high levels of staff satisfaction – Departments under the responsibility of the GM to include Kitchen/Front of House/Bar/Housekeeping/Marketing/Finance/Landscaping and Maintenance.
• Completing a roster for all Departments and signing off for the week ahead.
• Evaluating staff performance on a regular basis – performing staff appraisals. Identify staff training needs and ensure that these are completed and that all training is recorded.
• Working closely with all Heads of Department to sort out any issues within those departments.
• Ensure that Human Resources needs are fulfilled – positions should be filled in a timely manner and in line with the needs of the business.
• Ensure compliance with all legal and regulatory requirements in relation to HR.
• Ensuring Sales and profitability targets are met for all departments – Sales targets and GP margins to be met – this will include making sure that stock takes for both bar and kitchen are done accurately on a monthly basis as these are vital for measuring margins.
• Ensuring that Wages targets are met within all departments.
• Analysing sales levels and profitability – reviewing customer numbers/average spend/ensuring both are maximised.
• Control the costs of the business as a whole and ensure they are kept at a minimum while keeping the high standards.
• Operations, Marketing and Events: Ensuring that all Management Reporting software (and any other software used for the business) is up to date and that all details are recorded on the systems – this includes making sure that all users are adequately trained.
• Co-ordinating closely with Marketing to identify the areas that need to be promoted to achieve financial targets. This will include quarterly planning for Marketing of the business and reviews of previous campaigns to analyse the results. This will be carried out with our Marketing Department.
• Ensure there is a focus on guest satisfaction- this will include analysing and responding to reviews and complaints on a weekly basis.
• Doing walk arounds of the business during operations on a weekly basis or whenever it is felt necessary.
• Identifying areas where the business can develop and explore ways to do same.

What You’ll Bring

You will have significant experience (5+ years) in a similar GM type role ideally within a similar establishment in the hospitality sector – ideally in a Hotel or Standalone restaurant setting.

Note: Only applicants with existing legal rights to work in Ireland can be considered.

How to Apply

Please send your full and up to date CV along with a cover note or email to our Multi-Sector team.

Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland and only suitable applicants may be contacted.

3D Personnel is operating as an Employment Agency and Business.

Equality is at the forefront of our operation and we provide equality of opportunity to everyone.

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