General Assistant

WSH Group; Tralee; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Holidays increasing with service

Birthday leave

Enhanced maternity leave

Pension and life insurance

Free meals on shift

Training opportunities

Apprenticeships opportunities

Perkbox discounts

Cycle to work

Employee assistance programme

Job summary

BaxterStorey in Ireland is seeking a General Assistant to deliver friendly service and assist in providing memorable guest experiences across shifts.

You will join a collaborative team, follow health and safety rules, and benefit from ongoing training, pension, and additional perks that support work-life balance and career development.

Qualifications

• Passion for food and customer service.
• Enjoy working in a collaborative and inclusive team.
• Adaptable with a solution-oriented approach.
• Experience in food service is a plus.
• Knowledge of food safety and sanitation.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide excellent service by anticipating guests' needs.
• Collaborate with colleagues to ensure smooth operations and a safe, inclusive workplace.
• Comply with health and safety regulations and local guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Skills

Customer service

Teamwork

Adaptability

Food safety knowledge

Hospitality mindset

Job description

• 20 days holidays increasing with length of service
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.