Gen AI Content Operations Specialist

Cognizant; Dublin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Performance-based bonus

Permanent contract

Rewards scheme

Private Medical Insurance

Maternity benefits (12 weeks paid)

Life assurance

Job summary

Cognizant Ireland is seeking a content operations specialist to implement Generative AI technologies to enhance content creation and management, and to analyze data with Excel while ensuring policy compliance.

The role requires rotating 7-day shifts with a 100% office-based arrangement in Dublin. You will collaborate with cross-functional teams, maintain high attention to detail, and support high-profile tech initiatives and content performance objectives.

Qualifications

• Excellent communication in English; EU languages a bonus (French, Polish, Italian).
• Ability to work rotating shift patterns over 7 days.
• Gen AI skills such as prompt engineering.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Implement Generative AI technologies to enhance content creation and management processes.
• Apply Gen AI technologies to improve user interaction and content accessibility.
• Verify and review information per policy and guidelines.
• Follow all compliance and security measures relating to client data.
• Take action on process changes and updates and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed targets.
• Gleans data via outbound calls to businesses within specific country locations.
• Support users by reviewing, summarizing and completing various requests.
• Work with great attention to detail in content review.
• Have extensive exposure to customer service and high-profile tech/AI.
• Utilize MS Excel to analyze and interpret data for content operations.
• Contribute to the overall success of the content operations team by sharing knowledge and best practices.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Skills

Gen AI skills

Prompt engineering

Excel data analysis

Attention to detail

Analytical thinking

Communication skills

Job description

Cognizant Ireland is seeking a content operations specialist to implement Generative AI technologies to enhance content creation and management, and to analyze data with Excel while ensuring policy compliance.

The role requires rotating 7-day shifts with a 100% office-based arrangement in Dublin. You will collaborate with cross-functional teams, maintain high attention to detail, and support high-profile tech initiatives and content performance objectives.