Full Time Head Therapist for a Hotel Spa in Ireland .

Spa Staff.com; Sligo; On-site; EUR 40,000 - 60,000; Full time

Job summary

A beauty therapy service provider in Sligo is seeking an experienced professional with CIDESCO or ITEC qualifications. Responsibilities include delivering high-quality customer service, staff training, maintaining hygiene standards, and managing stock. The ideal candidate is enthusiastic and possesses strong beauty therapy skills, ready to work in a fast-paced environment.

Qualifications

• Previous experience in a spa environment.
• ITEC, CIBTAC, or CIDESCO qualification in face and body treatments.
• Ability to work under pressure.
• Pride in appearance and up-to-date with the spa industry.
• Enthusiastic, confident, and passionate about the beauty industry.

Responsibilities

• Deliver high standard of customer care and service.
• Ensure new staff receive adequate training.
• Maintain hygiene and cleanliness of spa and treatment rooms.
• Manage stock control and order products.
• Maximize the business potential through promotions.
• Rostering staff levels with management.
• Handle guest queries and promote guest satisfaction.

Skills

Beauty Therapy Specialist

Deep Tissue Massage

Facial Specialist

Holistic Therapy Specialist

Hydrotherapy

Indian Head Massage

Maternity Massage

Stone Therapy

Swedish Massage

Education

CIDESCO

ITEC

Job description

You must be permitted to work in this country.

Minimum experience required: over 1 year.

Salary: Negotiable based on skills and experience.

Location: Sligo, IE.

Essential Qualifications: CIDESCO, ITEC.

Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage.

Start date: Immediately.

Details

Duties will include: To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business in the Icon Spa.

Duties will also include:

• To ensure new staff have had adequate training to deliver the highest standard of customer service.
• To ensure the hygiene and cleanliness of the Spa area, treatment rooms, and implements that are required to perform treatments should all reach health and safety levels.
• Stock control, including the ordering of retail and salon products, should be carried out on regular occasions.
• Developing promotional opportunities to maximize the business potential.
• Rostering adequate levels of staff in conjunction with the manager.
• To liaise with the manager on a weekly basis with regard to any issues/incidents that may occur in the Spa.
• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel.
• To assist in empowering, encouraging, and promoting employees to make on-the-spot guest satisfaction decisions.
• To assist in ensuring that all staff are trained and fully aware of 100% guest satisfaction and to implement agreed practices at all times.
• To ensure all guest queries are handled promptly and efficiently.
• To assist in ensuring all guest profiles are updated and maintained.
• To promote the Icon Spa, Life, and Time where possible.
• To assist in achieving complex and departmental goals in relation to mystery audits, customer comment cards, and to assist guests at all times.
• To report on all guest feedback to a Manager.
• To carry out Customer Relations Policy.
• To communicate our services and facilities to guests as required.
• To deal with any customer complaints in a professional manner and to notify management of these.
• To ensure that the guests' needs and requirements are met.
• To anticipate guests' needs whenever possible to enhance quality service and in turn enhance guest satisfaction.

The Ideal Candidate

The ideal candidate will have the following:

• Must have previous experience.
• Must hold an ITEC, CIBTAC, or CIDESCO qualification and be qualified in both face and body treatments.
• Ability to work in a pressurized environment.
• Take pride in their appearance and keep up to date with the spa industry.
• Be enthusiastic, confident, and passionate about the beauty industry.
• Ensure all treatments are carried out to the highest possible standard.