FSG Performance management

hays-gcj-v4-pd-online; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading financial company in Dublin seeks an FSG Performance Management professional to join its dynamic team. Responsibilities include operational management and ensuring accurate information availability, with an emphasis on communication, teamwork, and customer service. Candidates should possess SharePoint and Excel skills with a strong focus on customer satisfaction and problem-solving.

Benefits

Excellent on-the-job training and learning opportunities

Competitive hourly rate with annual holiday accrual

Diverse and inclusive company culture

Qualifications

• Strong attention to detail and self-starter with initiative.
• Excellent interpersonal and communication skills, both written and verbal.
• Commitment to high-quality customer service and integrity.

Responsibilities

• Part of a multi-functional team supporting FSG Business units.
• Achieve agreed daily targets, ensuring information is accurate and available.
• Resolve queries related to well-defined policies concerning SharePoint.

Skills

Communication & influencing

Results Focus

Teamwork & collaboration

Customer Relationship Management

Problem solving & decision making

SharePoint

Excel

Time Management

Job description

Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, providing a diverse range of banking, financial, and related services, is currently seeking an FSG Performance Management professional to work within Sandyford.

Your new role

The FSG Performance Management Team is a multi-functional team that delivers operational and third-party stakeholder management services supporting the wider FSG Business units in a simple and efficient manner.
This role involves being part of a dynamic, fast-paced team, with responsibility to work within guidelines to achieve agreed daily targets, ensuring information is complete, accurate, and readily available.
The successful candidate should be highly organized, motivated, energized, proactive, capable of working independently within a team structure, and possess excellent communication and interpersonal skills.
As part of the selection process, the successful applicant will be expected to demonstrate the following competencies:

• Communication & influencing – Confidently communicate to positively influence decisions and gain commitment.
• Results Focus – Strive to exceed goals, create new challenges, and learn from mistakes.
• Teamwork & collaboration – Share successes and disappointments, support team efforts, and adapt to various tasks seamlessly.
• Customer Relationship Management – Deliver a level of service that often exceeds customer expectations.
• Problem solving & decision making – Analyze issues appropriately, consult experts, collaborate, and make informed decisions.

What you'll need to succeed

• SharePoint and Excel experience is preferable.
• Ability to analyze and research on the Intranet.
• Maintain focus on goals to achieve expected results.
• Self-starter with initiative and strong attention to detail.
• Excellent interpersonal and communication skills (written and verbal), with confidence to interact with all management levels.
• Commitment to providing high-quality customer service with integrity.
• Strong time management skills and task prioritization.
• Ability to actively participate and contribute to a team.
• Capability to resolve queries related to well-defined policies and procedures concerning SharePoint.

What you'll get in return

Excellent on-the-job training and learning opportunities. Join a diverse and inclusive company that values its customers and employees. You will receive a competitive hourly rate with annual holiday accrual.

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