FS Project Manager – Associate Director - Dublin / Belfast

Grant Thornton Ireland; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

Grant Thornton Ireland is looking for experienced Project Managers to join their Consulting team. This role focuses on delivering consulting services, particularly in finance transformation and operational excellence while managing transformation programmes for key clients.

The ideal candidate will have at least 8 years of relevant experience and a strong academic background, along with Project Management certification. Expect a dynamic environment with opportunities to work on large-scale projects.

Qualifications

• Minimum of 8 years of relevant experience.
• Experience leading large multi-disciplinary teams.
• Familiarity with Central Bank of Ireland regulatory landscape.

Responsibilities

• Lead delivery of complex projects for key clients.
• Define and drive projects across all stages of the project life cycle.
• Design customer experience transformation initiatives.

Skills

Project / programme management

Financial services industry experience

Digital transformation understanding

Customer experience methodologies

Analytical skills

Education

Third-level degree

Project Management certification

Job description

Job Description & Summary

Grant Thornton is seeking experienced Project Managers to join our Consulting team. The role offers a chance to contribute to and support a variety of client engagements, helping drive project team success within the project management and change and innovation space. This fast‑paced, high‑growth environment offers the opportunity to build on existing skills while working alongside talented professionals.

The role will focus on delivering consulting services in finance transformation, operational excellence, project and change management, strategy, digital, and business transformation, with a particular emphasis on core project management responsibilities in the banking and financial services domain. This role also supports clients delivering large‑scale transformation programmes, including digital transformation and customer experience (CX) initiatives such as redesign of customer journeys, optimisation of digital channels and embedding customer‑centric operating models.

Roles & Responsibilities

• Lead the delivery of complex projects and programmes for key clients across various industries, ensuring high‑quality outputs and meeting tight deadlines.
• Lead or support transformation initiatives, including digital transformation, involving new technologies, automation solutions and digital platforms to improve operational efficiency and customer engagement.
• Define and drive projects across all stages of the project life cycle.
• Lead cross‑functional teams spanning multiple business units and functions.
• Design and deliver customer experience transformation initiatives, including end‑to‑end journey redesign, pain point identification and implementation of improved customer‑centric processes and service models.
• Define, scope and deliver comprehensive project documentation including status updates, governance updates, RAID logs, project initiation documents, etc.
• Lead development of comprehensive project plans, defining roles and responsibilities and creating clear communication strategies.
• Map end‑to‑end customer journeys for retail banking products such as personal loans, mortgages, and credit cards.
• Lead the design and mobilisation of enterprise‑wide digital and customer transformation programmes, aligning business strategy, technology enablement and operating model change.
• Leverage customer and operational data to inform decision‑making, identify improvement opportunities and track the impact of transformation initiatives.

Business Development Responsibilities

• Offer expert advice on project and programme management, delivery frameworks and operational improvements.
• Act as a key liaison between multi‑faced project teams to ensure seamless communication and alignment.
• Lead workshops to define project scopes and business requirements, ensuring outcomes are documented and shared with relevant stakeholders.
• Engage stakeholders across various disciplines to drive project momentum and success.
• Lead and drive business development initiatives, including the preparation of proposals and tenders for new client opportunities.
• Support the development of propositions and thought leadership in digital transformation and customer experience, contributing to client engagements and proposals in these areas.

Qualifications – Education and Certifications

• Third‑level degree with a strong academic record.
• Project Management certification with demonstrated ability to apply best practices, tools and methodologies (e.g., Waterfall, Agile or tailored approaches) to deliver measurable project outcomes.
• Minimum of 8 years of relevant experience.

Qualifications – Skills and Competencies

• Strong project / programme management experience leading large multi‑disciplinary teams comprised of clients, consultants and third‑party vendors.
• Financial services industry experience, including retail banking, asset management and insurance.
• Understanding of digital transformation drivers, including process automation, emerging technologies, and digital operating models.
• Familiarity with Central Bank of Ireland regulatory landscape including the Consumer Protection Code.
• Experience or familiarity with customer experience methodologies, including customer journey mapping, service design and customer‑centric process improvement.
• Understanding of retail and commercial banking products (loans, mortgages, credit cards).
• Proven track record of successfully managing end‑to‑end projects across all stages of the project life cycle, particularly in complex and demanding environments.
• Strong analytical and interpersonal skills, commitment to professional and client service excellence, and developing effective working relationships.
• Strong multi‑tasking abilities and ability to meet deadlines in a dynamic environment.
• Experience in leading business development opportunities and crafting and responding to client proposals.
• Expertise in C‑Suite / senior management engagement and communication.
• Ability to balance big‑picture thinking with acute attention to detail.
• Curiosity to explore new business opportunities.
• Creative, problem‑solving mindset and initiative‑driven approach.
• Ability to link transformation initiatives to measurable business outcomes, including customer satisfaction, efficiency gains and revenue growth.

Equal Opportunity

Grant Thornton is an equal opportunity employer and encourages applications from individuals of diverse backgrounds.