Front Office Supervisor

Hilton; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dublin is seeking a Front Office Supervisor to oversee Front Desk operations and ensure high standards of guest service. The ideal candidate should have luxury hotel experience, a passion for creating memorable experiences, and the ability to motivate a team. This role includes various benefits and career development opportunities in a prestigious setting.

Benefits

Discounted travel rates

Team member gym access

30 days holiday

Paid maternity and paternity leave

Complimentary meals on duty

Qualifications

• Previous experience in a luxury property with hotel experience.
• Motivated to create memorable experiences for every guest.
• Ambitious and passionate about guest service.

Responsibilities

• Supervise Front Desk operations to high standards.
• Ensure team knowledge of hotel services and specials.
• Manage guest requests and inquiries promptly.

Skills

Luxury mindset

Team player

Guest service

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Conrad Dublin is a5* hotelandpart of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We areone of the best5* luxury hotel in the country.

“Conrad is Empowering and Bold”

Benefits

Working for Hilton means you arejoining an international company with more than 8100 hotels across the globewith countless benefits & career development opportunities such as:

• Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym – a dedicated team member gym with free access 7 days a week
• Benefit – Discounted rates for Conrad Team members across a wide range of retailers
• Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity – Paid leave for those that qualify
• On shift – complimentary meals on duty

The Job Role:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

The ideal candidate should be:

Someone who ….has previous experience in a luxury property, and must have hotel experience

Someone who…..is Motivated to Create Memorable Experiences for Every Guest, Every time

Someone who…. Has a Luxury Mind set –To our team this is Anticipating our Guests Needs and Personalizing their Experience

Someone who…. Is a Team Player – Collaborative, Flexible, Fun and Dynamic

Someone who ….is Ambitious and Passionate

Job: Guest Services, Operations, and Front Office

Title: Front Office Supervisor

Location: null

Requisition ID: HOT0BRPX

EOE/AA/Disabled/Veterans