Front Office Receptionist

Dean Group; Glassan; Sur place; EUR 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Staff room discounts across the group

Gym membership discounts

Meals on shift

Bike to work scheme

Travel tax saver

Résumé du poste

Dean Group in Glasson Lakehouse is seeking an experienced Front Office Receptionist to deliver warm, professional guest experiences at the first and last point of contact. You will manage check-ins/outs with Opera PMS, support guests with local recommendations, and ensure smooth operations across the front desk.

Ideal candidates will have front desk hospitality experience, fluency in English, and a proactive, guest-centric approach in a busy hotel environment.

Qualifications

• Front office experience in busy hotel environments.
• Strong knowledge of Opera PMS for smooth check-ins/outs.
• Fluent English with excellent written and spoken communication.
• Friendly, outgoing personality focused on guest service.

Responsabilités

• Greet guests and manage check-in/check-out using Opera PMS.
• Assist with directions, restaurant bookings, and local recommendations.
• Maintain reception area and public zones in a clean, presentable state.
• Coordinate with housekeeping, maintenance, and F&B to meet guest needs.
• Report incidents or issues to management promptly.

Connaissances

Front desk experience

Opera PMS knowledge

Customer service

Communication skills

Teamwork

Outils

Opera PMS

Description du poste

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart‑led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Receptionist to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Guest Experience & Front Desk Operations
• Service Standards & Cleanliness
• Safety, Security & Compliance
• Communication & Team Support

Job Purpose

As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.

Key Deliverables

Guest Experience & Front Desk Operations

• Greet guests warmly and professionally upon arrival and throughout their stay
• Carry out check-in and check-out procedures accurately and efficiently using Opera PMS
• Anticipate guest needs and exceed expectations through personalised service
• Assist with luggage, directions, restaurant bookings, and local recommendations
• Respond promptly to guest enquiries via phone, email, and in person

Service Standards & Cleanliness

• Maintain the reception area and public zones in a clean, welcoming, and presentable condition
• Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours
• Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards

Safety, Security & Compliance

• Uphold hotel security protocols including monitoring access during night shifts
• Ensure fire exits and emergency routes remain clean and unobstructed
• Comply with hotel health & safety, fire regulations, and operational standards
• Support emergency procedures and be alert to unusual activity or guest needs

Communication & Team Support

• Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs
• Support the night and day reception teams as required during busy periods or shift overlaps
• Report incidents, feedback, or technical issues to management in a timely manner

Preferred Experience

• Previous experience as a hotel receptionist or front desk team member essential
• Strong working knowledge of Opera PMS (or similar)
• Fluent English with excellent written and spoken communication skills
• A friendly, outgoing personality with a passion for guest service
• Knowledge of local attractions preferred
• Ability to remain calm, organised, and efficient during high-pressure situations

Benefits:

• Global discounted staff room rates across the group
• Complimentary bus service to and from the hotel
• Subsidized after-hours taxi service
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group
• Applicable to certain positions