Front Office Manager

Druids Glen Hotel & Golf Resort; Wicklow; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading hotel in County Wicklow is hiring a Front Office Manager to oversee service delivery and team performance in a luxury setting. The role emphasizes excellent customer service, leadership, and operational efficiency. Ideal candidates will have experience in high-volume hotel environments and be proficient in property management systems like HOTSOFT. Employee benefits include discounts, wellness opportunities, and career progression.

Benefits

Employee discounts on hotel stays

Discounts on food and spa products

Access to onsite gym

Free fitness assessment

Meals during shifts

Employee uniforms provided

Wellbeing initiatives

Opportunities for career progression

Employee recognition programs

Access to mentorship program

Qualifications

• Previous experience in a luxury hotel environment (4-5*).
• Strong professional communication skills.
• Ability to work under pressure and motivate teams.

Responsibilities

• Leading and motivating the front office team to deliver excellent service.
• Managing all front office operations including guest arrivals.
• Ensuring compliance with health & safety regulations.

Skills

Customer service

Leadership

Communication

Tools

HOTSOFT

Job description

Druids Glen Hotel and Golf Resort is currently accepting applications for the position of Front Office Manager to oversee the front office department of the Resort.

We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office-based position but requires leading from the lobby.

Principle Responsibilities:

The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Resort. Responsible for all front office functions and team. As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

Role Requirements:

• To establish and implement standards, ensuring all services offered are of the highest 5* quality and all employees are trained in the delivery of same.
• Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
• To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
• Providing guidance and direction to team members, including setting performance standards and monitoring performance.
• Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.
• To ensure compliance in relation to Health & Safety and statutory requirements.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• To maintain a strong visible presence in the department.
• Ability to recruit, train, develop and retain team members.
  
  

The Candidate:

The ideal candidate must have;

• Previous experience in a similar position within a busy luxury Hotel environment, ideally a 4-5* property.
• A full clean driving licence is essential for this role.
• Excellent attention to detail and the ability to motivate self and team.
• Strong, professional communication skills are essential, both oral and written.
• Previous experience in a high-volume property.
• Fully competence in the property management system, HOTSOFT or similar.
• The ability to work under pressure, on their own initiative and have a passion for the hospitality business.
  
  

In return, we also offer excellent employee benefits including:

Hotel B&B Discounts across the group.

Discount on Bar & Restaurant Food in a sister property.

Discount on Spa Products.

Comp Golf Available on Druids Heath to all Neville Hotel Team Members.

On-site Gym & One free Fitness Assessment.

Promotion of bike to work scheme and other commuting to work incentives.

Meals during shifts and free onsite tea/coffee.

Provision of employee uniforms.

Onsite Healthy Snacks.

Wellbeing initiatives

Opportunities for Career Progression.

Employee Recognition

Employee Referral Bonus

Education & Training Assistance

Access to Company Mentorship Programme

The successes of any Resort come, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you would like a chance to enhance your career with excellent training opportunities in a 5* environment, we look forward to hearing from you.