Front of House Manager

BaxterStorey; Limerick; Ibrido; EUR 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday off

Maternity leave 24 weeks

Secondary carer leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeships opportunities for all

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Descrizione del lavoro

BaxterStorey is hiring a Front of House Manager to oversee catering service delivery across events and daily operations in Ireland. You will supervise and train staff, ensure exceptional guest experiences, and maintain high service standards in a fast-paced environment.

The role offers a 40-hour work week with 5 days over 7, including flexible morning and evening shifts, and an attractive benefits package designed to support your development and work-life balance.

Competenze

• Experience in hospitality supervising a catering/FOH team.
• Strong customer service orientation to ensure guest satisfaction.
• Excellent organisational abilities and attention to detail.
• Clear verbal and written communication skills.
• Ability to motivate and support a team to deliver high standards.

Mansioni

• Supervise and train the catering team, including chefs and support staff.
• Monitor food quality, presentation and service to meet customer expectations.
• Coordinate logistics—delivery, setup, breakdown of equipment and supplies.
• Foster positive client and guest relationships and handle dietary requests.
• Ensure health and safety compliance and promote a safe team culture.

Conoscenze

People management

Customer service

Organisational skills

Communication

Team supervision

Delegation

Descrizione del lavoro

Title: Front of House Manager (Catering)

Hours: 40 Hours

Working Pattern: 5 days over 7, with morning and evening flexibility

Rate of Pay: €17.50 per Hour

Check out our amazing industry-leading benefits:

• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme

Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. That's why we're looking for an Front of House Manager who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an Front of House Manager that thrives on delivering extraordinary experiences and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

Job Description:

• Supervision and Training- recruit, train, scheduleand supervise the catering team, including chefs and support personnel
• Quality Control- monitor food quality, presentation, and service to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management- coordinate delivery, set up and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service- foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback fromclients to continuously improve catering services.
• Health & Safety ensuring compliance across all services and creating a good safety culture within the team.

Qualifications

Qualifications:

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities, high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.