Fresh Food Counter Manager - Co. Galway - 39 Hour Contract

Dunnes Stores; Galway; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading retail company in County Galway is seeking a Fresh Food Counter Manager to lead their deli operations. The ideal candidate will have experience in food management, HACCP knowledge, and a strong focus on customer service. This role offers competitive pay, employee discounts, and opportunities for career growth within a dynamic work environment.

Benefits

Competitive pay

Employee discount from day one

Professional development opportunities

Qualifications

• Experience in deli/fresh food management is essential.
• Trained on HACCP with knowledge of food safety legislation.
• Excellent communication and coaching skills.

Responsibilities

• Accountability for the fresh food counter operations.
• Deliver exceptional customer care and operational standards.
• Train and develop the team to meet brand expectations.

Skills

Food safety knowledge

Team leadership

Customer service

Attention to detail

Communication skills

Job description

Fresh Food Counter Manager

Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are known for offering a wide range of high quality products to our customers. With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers.

Over the last 5 years, we have delivered an extensive rollout of new contemporary fresh food delis throughout Ireland. We plan to continue this rollout with the introduction of more Baxter & Greene Market Delis and Dunnes Stores Market Delis across the country. Both brand offers an increased product range in stores, at great value, all with improved customer service and expertise.

As a Fresh Food Counter Manager with Dunnes Stores, you\'ll have the opportunity to grow your culinary skills and advance your food career within a nationwide retailer. You\'ll also receive a Dunnes Stores employee discount from your very first day.

The Role

The primary function of the Fresh Food Counter Manager is to take accountability for the fresh food counter which includes seafood. This role will see you delivering exceptional customer care, meeting operational standards to maximise sales and profitability, all while maintaining costs alongside the store management team.

Key Responsibilities

• Working as part of the team with Store Management to provide the highest standard of food preparation, merchandising, and customer service.
• Leading, training, and developing the team in a manner appropriate to the Brand to deliver the agreed business strategy and the "Dunnes Stores Experience" customer service programme.
• Monitoring and delivering the HACCP programme within our fresh food counters to ensure effective standards in line with hygiene and quality regulations.
• Developing an efficient cleaning schedule that ensures the regular systematic cleaning and maintenance of equipment.
• Placing product orders with agreed suppliers on a daily basis, in a cost effective way.
• Monitoring and addressing any variations to the cost base of the department on a week to week basis.
• Delivering the budgeted KPI plan for the department and any subsequent forecasts.
• Maximising sales through the analysis of sales data, department trading patterns, and by pre-empting customer needs and demands.
• Ensuring products are prepared following agreed procedures.
• Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising and display standards, variation prevention, pricing, ticketing, inventory, hygiene, and most importantly customer service.
• Ensuring all process and business changes are implemented as per the business requirements and on time.
• Alongside the team, adhering and complying with all relevant company policies and procedures.
• Being constantly on the lookout for innovative ideas inside and outside of the business.
• Providing feedback to senior managers on performance, key customer service developments, and operational issues.

Requirements

To apply for this role you must have previous experience in deli/fresh food management as well as be experienced and trained on HACCP with an in-depth knowledge of Food Safety legislation. Previous experience as a chef or in food production is preferable. You will also have:

• The ability to follow pre-determined recipe cards/set procedures.
• Excellent communication, coaching, and interpersonal skills.
• Excellent attention to detail, organisational skills, and the ability to multi-task.
• Flexibility and the ability to work as part of a team or individually.
• A passion, flair, and attention to detail for food production and presentation.

Above all else, our Fresh Food Counter Managers have excellent product knowledge as well as problem solving, decision making, merchandising, and people management skills.

Benefits

• Competitive pay and an employee discount from your first day.
• Opportunities for professional development and career growth.
• A dynamic and collaborative work environment focused on innovation and growth.

Dunnes Stores is an Equal Opportunities Employer.