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Freelance Onsite Support Technician first and second level support (m/w/d)

Everience Benelux

Dublin

On-site

EUR 35,000 - 50,000

Full time

Today
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Job summary

A technology consulting firm based in Dublin is looking for an IT Support Specialist to assist with first and second level support. The role involves supporting computer systems, mobile devices, and overseeing inventory. Candidates should have at least 3 years of experience in onsite support, a strong customer service attitude, and be fluent in English. This is a full-time position requiring 5 days of client support during weekdays.

Qualifications

  • At least 3 years of onsite support and customer care experience.
  • Fluent in English is essential.
  • Organized and able to work independently.

Responsibilities

  • Assist clients with first and second level support.
  • Provide support for computer systems and mobile devices.
  • Inventory and prepare materials for installation.

Skills

Technical knowledge of Windows environment
Office 2016 and 365
Mobile services
Collaboration tools (MS Teams)
IT Support experience
Customer service skills
Job description
Overview

Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics. Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting...

What if you were looking for a stimulating job in a caring and innovative company? Contact us at recruitment.be@everience.com

Job Description

Responsibilities

  • Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal).
  • Provide support for computer systems in case of hardware and software incidents.
  • Provide support for mobile devices (iPad, iPhone) in case of software incidents.
  • Provide support of inventory units (monitors, local printers, local scanners, and notebooks docking stations) as well as support for local network printer systems.
  • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
  • Always demonstrate excellent customer service.
Qualifications

Technical/Business Skills

  • Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
  • Monitoring and reporting of the production environment (dashboards, KPIs).
  • Monitoring and improvement of procedures and documentation.
  • Basic knowledge of Apple environment (iPhone).
  • Incident and request processing (ITIL – ticket tracking).
  • IT Support experience in a large enterprise environment (+ 400 users).

Essential Experience/skills

  • At least 3 years of onsite support and customer care is required.
  • Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
  • Motivation and real desire to improve and learn.
  • Organized, able to work independently, pragmatic, and hands-on approach.
  • Spoken languages: English (fluent).
Additional Information
  • Sector: ALL
  • Location: based in Dublin
  • Workload: 5 days per week / 8 hours per day on client site support.

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