Fraud & Risk Analyst

Rozgoo; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

OpenAI is hiring a Risk and Fraud Analyst to safeguard accounts by investigating, validating, and monitoring identities and ownership structures. You will handle high‑stakes investigations involving fraud, impersonation, sanctions, and misuse of access, with a focus on early threat detection in a hybrid London/Dublin setting.

You will work with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately, review sensitive content, and contribute to scalable verification systems

Qualifications

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations.

Responsibilities

• Protect the Platform and verify identities and ownership structures.
• Review and verify customer identities and organizations.
• Investigate high‑risk accounts for fraud, impersonation, or abuse.
• Evaluate documents and data from internal and external sources to assess risk.
• Enforce actions such as approvals, restrictions, suspensions, or escalations.
• Serve as case owner for complex verification and integrity cases.
• Collaborate with Legal, Compliance, Sales, and Support to resolve issues.
• Handle escalations, appeals, and sensitive customer communications.
• Contribute to automation, tooling, and human‑in‑the‑loop review pipelines.
• Improve verification workflows and detection systems.
• Identify abuse patterns and recommend new safeguards.
• Drive continuous improvement and data‑driven insights.

Skills

Verifications

Fraud investigations

Risk analysis

Cross-functional collaboration

Data analysis

Job description

About the Team — Account & Platform Integrity

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, scams and account‑level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform. We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go‑To‑Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation across all of Open.

About the Role — Risk and Fraud Analyst

We’re hiring a Risk and Fraud Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early. You’ll handle sensitive and high‑stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

Location: London, UK or Dublin Ireland (Hybrid — 3 days in office)

What You’ll Do

• Protect the Platform
• Review and verify customer identities, organizations, and ownership structures
• Investigate suspicious or high‑risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
• Evaluate documents, internal data, and third‑party sources to determine legitimacy and risk
• Enforce account‑level actions such as approvals, restrictions, suspensions, or escalations
• Run High‑Risk Investigations
• Serve as the case owner for complex, high‑visibility verification and integrity cases
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
• Handle escalations, appeals, and sensitive customer communications
• Build and Scale Systems
• Help design and improve verification workflows, fraud detection, and risk‑scoring systems
• Contribute to automation, tooling, and human‑in‑the‑loop review pipelines
• Identify patterns of abuse and recommend new controls or safeguards
• Drive Continuous Improvement
• Analyze data to uncover fraud and abuse trends
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
• Create clear playbooks and guidance for frontline teams handling high‑risk accounts

You Might Thrive If You…

• Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
• Are comfortable making high‑impact decisions about who should — or should not — have platform access
• Have experience working cross‑functionally with Legal, Product, Sales, and Operations
• Enjoy building systems, not just running them — especially in fast‑moving environments
• Are calm under pressure, detail‑oriented, and trusted with sensitive and ambiguous cases
• Thrive in environments that require judgment, speed, and accountability

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of the AI systems and seek to safely deploy them to the world through were products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and take to achieve our mission we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affinitive Action and equal Employment of policy.

Background checks for applicants will be administered in accordance with applicable law, and qualified folks with.