Forward Deployed Software Engineer

Intercom; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Lunch and stocked kitchen

Pension scheme & match up to 4%

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leaves

Cycle-to-Work Scheme

MacBooks or Windows laptops

Job summary

Intercom is seeking a Forward Deployed Software Engineer in Dublin to engage with strategic customers, designing impactful solutions using Fin's AI capabilities.

This role combines technical excellence with real customer impact, requiring strong collaboration with product teams and hands-on work in customer environments. You will help shape product direction while driving software projects to completion, ensuring measurable outcomes for clients.

Competitive salary, equity, and benefits including hybrid working model and flexible paid time off.

Qualifications

• Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.
• Experience building a SaaS product with real-world usage.
• Interest in AI/ML and quickly building understanding of novel problems and capabilities.

Responsibilities

• Drive adoption of Fin by helping prospects unlock AI capabilities.
• Embed with strategic customers to understand challenges and requirements.
• Work hands-on with customers’ technical teams as a trusted expert.

Skills

Strong engineering background

Experience building a SaaS product

Interest in AI/ML

Cross-functional collaboration skills

Ability to prototype and ship software quickly

Proficient with REST APIs

Strong communication skills

Willingness to travel

Education

Bachelor's degree in Computer Science, Mathematics, Software Engineering or Physics

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact and product strategy. As Fin's AI Agent for Customer Service, Fin, becomes mission‑critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.

As a Forward Deployed Software Engineer, you’ll work hands‑on with some of Fin's most strategic customers, partnering closely with our R&D and Go‑to‑Market teams to design and deliver high‑impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real‑world environments.

If you’re excited by ownership, creativity and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world‑class Product, Engineering and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.

What will I be doing?

• Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
• Work hands‑on with customers’ technical teams as a trusted technical expert, coding side‑by‑side to drive projects through to completion
• Collaborate closely with Sales, Success and Product teams to ensure seamless customer experiences, successful project delivery and actionable product feedback
• Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

What skills do I need?

• Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
• Experience building a SaaS product with real‑world usage. Bonus points for former founders or early startup engineers
• You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities and architectures — including the trade‑offs and limitations involved
• You bring strong cross‑functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin
• You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes
• You’re proficient in using and writing REST APIs to integrate systems effectively
• You’re a strong communicator who can comfortably discuss the same topics with engineers and non‑technical audiences, adapting depth and detail as needed
• You’re willing to travel and work on‑site with customers to build strong relationships and develop a deep understanding of their needs

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast‑growing start‑up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle‑to‑Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state or local law.