Footwear Assistant Store Manager – Galway

Paul Byron; Galway; On-site; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Staff discount scheme

Career progression opportunities

Ongoing training and support

Collaborative team environment

Job summary

Paul Byron Shoes in Galway is seeking an Assistant Manager to join our Galway store at Terryland Retail Park. You will lead the team, drive sales, and deliver exceptional customer service while supporting the Store Manager.

This permanent full-time role offers 37.5 hours per week and a salary of €29,000–€33,000 per annum. Ideal candidates will have retail leadership experience and a passion for footwear, with a drive to enhance customer experiences.

Qualifications

• Experience in a retail supervisory or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Passion for delivering outstanding customer service.
• Strong organisational and problem solving skills.
• Ability to work in a fast-paced retail environment.
• Flexibility to work weekends and peak trading periods.
• Desirable: experience in footwear, fashion or lifestyle retail.
• Desirable: keyholder experience.
• Desirable: experience working with KPIs, sales targets and stock management.

Responsibilities

• Lead and develop team to achieve store goals.
• Support Store Manager in daily operations.
• Promote customer-focused culture.
• Manage stock and stockroom organisation.
• Open and close the store; cash handling.
• Support online orders and omnichannel activities.

Skills

Retail leadership

Team management

Customer service

Communication skills

Organisational skills

Problem solving

Weekend flexibility

Job description

Assistant Manager - Galway

Location: Terryland Retail Park, Galway City

Job Type: Full-Time, Permanent

Hours: 37.5 Hours per Week

Salary: €29000 - €33,000 per annum (depending on skills, experience and qualifications)

Join the Paul Byron Shoes Team

Paul Byron Shoes is one of Ireland's leading footwear retailers, committed to delivering quality, value and fashion to customers nationwide. We are currently seeking an enthusiastic, customer-focused and commercially minded Assistant Manager to join our Galway store.

This is an excellent opportunity for an experienced retail professional who is ready to take the next step in their career and develop their management skills within a growing Irish retail business.

The Role

Working closely with the Store Manager, you will play a key role in supporting the day-to‑day operations of the store, leading and motivating the team, driving sales performance, and ensuring exceptional customer service standards are consistently delivered.

In the absence of the Store Manager, you will take responsibility for the running of the store and act as a key point of contact for staff and customers.

Key Responsibilities

Leadership & Team Support

• Support the Store Manager in the daily operation of the store.
• Lead, motivate and develop team members to achieve individual and store goals.
• Assist with staff induction, training and ongoing development.
• Promote a positive, professional and customer‑focused culture.
• Support rostering, absence management and holiday planning.
• Ensure company policies and procedures are followed at all times.

Customer Service

• Deliver exceptional customer service and lead by example on the shop floor.
• Support staff in providing expert product knowledge and footwear advice.
• Handle customer queries, complaints and returns professionally.
• Ensure a welcoming, friendly and engaging shopping experience for all customers.

Sales & Commercial Performance

• Support the achievement of store sales targets and KPIs.
• Monitor daily and weekly performance and identify opportunities to grow sales.
• Drive product knowledge and commercial awareness within the team.
• Assist with merchandising and promotional activities.

Stock & Store Operations

• Assist with stock control, stock accuracy and stockroom organisation.
• Support stock deliveries, replenishment and inventory management.
• Monitor product availability and communicate stock requirements.
• Ensure high standards of store presentation and housekeeping.

Keyholder & Cash Responsibilities

• Open and close the store when required.
• Ensure cash handling procedures and company policies are followed.
• Support daily reconciliation processes and store security procedures.
• Maintain a safe and secure environment for staff and customers.

Online & Omnichannel Operations

• Support click‑and‑collect services and online order fulfilment.
• Assist customers with online purchases where required.
• Help manage online returns and customer collections efficiently.

What We're Looking For

Essential

• Previous experience in a retail supervisory, senior sales or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Passion for delivering outstanding customer service.
• Strong organisational and problem‑solving skills.
• Ability to work in a fast‑paced retail environment.
• Flexibility to work weekends and peak trading periods.

Desirable

• Experience in footwear, fashion or lifestyle retail.
• Keyholder experience.
• Experience working with KPIs, sales targets and stock management.

What We Offer

• Competitive salary of €29,000 - €33,000 per annum.
• Opportunities for career progression and development.
• Ongoing training and support.
• Staff discount scheme.
• Supportive and collaborative team environment.
• The opportunity to build a rewarding career with a growing Irish retailer.

Equality, Diversity & Inclusion

Paul Byron Shoes is committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect. We welcome applications from all suitably qualified candidates.

In line with our commitment to fair and transparent recruitment practices, the salary range for this role has been published in advance. Applicants will not be asked to disclose their current or previous salary during the recruitment process.

Negotiable salary

Negotiable salary

Job type: Permanent

Job terms: Full-time

Address: On site / Galway City

Sector: Retail | General