FM Helpdesk

Sodexo Ireland; Newbridge; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Newbridge is seeking a Helpdesk Administrator to join their team. In this entry-level role, you will handle helpdesk support, facilities coordination, and administrative tasks in a busy environment. The ideal candidate has customer service experience, strong IT skills, and the ability to manage multiple priorities. Benefits include wellbeing support, pension plans, and continued education opportunities.

Benefits

Unlimited access to online wellbeing support

Employee Assistance Programme

24-hour virtual GP service

Sodexo Discounts Scheme

Pension Plan

Learning and development opportunities

Bike to Work Scheme

Qualifications

• Minimum of 1 year experience in a relevant role.
• Strong administration skills.
• Good interpersonal skills.

Responsibilities

• Oversee FM Coordination and Helpdesk activities.
• Manage PPM tasks using Maximo.
• Provide helpdesk support for internal queries.
• Support onboarding and training administration.

Skills

Customer service skills

Communication skills

IT skills (MS Office)

Planning and organisation

Problem solving

Tools

Maximo

UDC Payroll

Kronos systems

Job description

Overview

Job Title: Helpdesk Administrator

Location: Newbridge, Co. Kildare

Contract: Full-time, shift-based (5 days over 7)

Salary: €18.00 Per Hour

Application Details: In order to work in Ireland a non-EEA National, unless exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

We are seeking a motivated and reliable Helpdesk Administrator to join our on-site Facilities Management team. This is a varied, hands-on role that combines helpdesk support, facilities coordination, administration, and general operative duties in a busy production and manufacturing environment. You will be the first point of contact for facilities-related queries, supporting both the FM Operations team and wider site staff to ensure smooth, efficient, and compliant service delivery.

Responsibilities

• Operate and oversee FM Coordination and Helpdesk activities
• Manage and close PPM tasks using Maximo (training provided), ensuring SLA compliance
• Handle purchasing requests, supplier coordination, and work order tracking
• Provide helpdesk support for internal queries and issues
• Input payroll data via UDC Payroll and Kronos systems
• Support onboarding and training administration for new team members
• Maintain FM training plans, compliance records, and admin control of contracts
• Produce weekly task progress reports and support general office administration
• Assist with ad-hoc site operations including setups, moves, and reviews
• Always adhere to site health, safety, and compliance standards

What We’re Looking For

• Strong customer service and communication skills
• Reliable, flexible, and able to prioritise multiple tasks
• Confident team player with solid planning and organisation abilities
• Advanced IT skills (MS Office essential, CAFM systems desirable)
• Experience in facilities coordination, helpdesk, or administration roles
• Familiarity with compliance and health & safety practices
• Experience in production/manufacturing environments is an advantage
• Full Irish driving licence

Qualifications

• Essential
• Minimum Experience Required (Years): 1
• Minimum Qualification: No Qualification
• Desirable
• Ability Skills: Administration, Computer Literacy, Interpersonal Skills
• Competency Skills: Collaboration, Priority Planning, Problem Solving, Teamwork

Benefits and Additional Information

• Unlimited access to an online platform offering wellbeing support
• Employee Assistance Programme (legal and financial advice, support with wellbeing)
• 24-hour virtual GP service
• Sodexo Discounts Scheme, 24/7 across major retailers
• Pension Plan
• Learning and development opportunities
• Bike to Work Scheme
• Sodexo UK & Ireland enhanced benefits and leave policies

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications. We are committed to being an inclusive employer.

About the Role Details

• Sector: Administrative and support service activities
• Career Level: Entry Level

Application Specifics: This role is open to candidates who meet the essential criteria and are eligible to work in Ireland.