Field support IT lead

Randstad Digital; Cork; On-site; EUR 85,000 - 110,000; Full time

Job summary

Randstad Digital in Cork seeks an experienced Site IT Operations & Manufacturing Systems Lead to act as the primary technology authority for plant operations, bridging OT execution systems and central IT.

You will own local IT health, champion MES/SCADA platforms, lead projects, ensure secure, compliant operations, and coordinate end-user services, asset management, and enterprise collaboration tools.

Responsibilities

• Coordinate and acts as SPOC for complex service requests and local projects
• Interact with MLL personnel to problem solve future state requirements
• Serve as source of functional understanding of processes, tools and integration of MLL plant equipment with IT platforms (Wonderware, Camstar and Werum)
• Interact with multiple MLL stakeholders: Execution systems, plant engineers and technicians, and MLL IT
• Maintain facility IT ownership
• Monitor and achieve service levels; track metrics, analytics, and site health of GTS services (e.g., network reliability, availability, capacity)
• Perform site-level DR/CMDB related to GTS services
• Risk, security, vulnerability and compliance management related to GTS services
• Local site-level asset planning, purchasing, deployment and decommissioning related to GTS services
• End-user knowledge (training, technical writing) related to GTS services
• Delivery and coordination of end-user services (service desk) related to GTS services (desktop, printer, hardware support, network, access, collaboration tools, mobility software)
• VIP services related to GTS services
• Service request coordination related to GTS services

Skills

SPOC coordination

Stakeholder engagement

OT-IT bridging

Industrial software platforms

Tools

Wonderware

Camstar

OSIPI Werum

Job description

We are seeking an experienced and proactive Site IT Operations & Manufacturing Systems Lead to serve as the primary technology authority and Single Point of Contact (SPOC) for our client plant operations. In this role, you will bridge the gap between plant-floor Operational Technology (OT / Execution Systems) and central IT/GTS teams.

You will own the day-to-day health of local IT infrastructure, champion industrial software platforms (MES, SCADA, Historians), lead local technology projects, and ensure reliable, secure, and compliant operations across our manufacturing facility.

• Responsible for Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD
• Interacts with MLL personnel to problem solve future state requirements
• Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge
• Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT
• Maintains facility IT ownership
• Monitor and achieve service levels tracks metrics analytics and ensures site health of GTS services eg network reliability availability capacity etc
• Performs site level DR CMDB related to GTS services
• Risk security vulnerability and compliance management related to GTS services
• Local site level asset planning purchasing deployment and decommissioning related to GTS services
• End user knowledge eg training technical writing related to GTS services
• Delivery and coordination of end-user services service desk related to GTS services eg desktop, printer other hardware support network user access collaboration tools mobility software install maintenance 247 coverage best endeavours or formalized
• VIP services related to GTS services
• Service request coordination related to GTS services