Field Service Technician

PlaceMe Recruitment; Wexford; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for servicing and installing agricultural systems across farms in Ireland, with a strong emphasis on quality and customer service. You'll enjoy a dynamic work environment where your technical skills and problem-solving abilities will shine. Full training and support will be provided to ensure your success. If you're self-motivated and eager to make a difference in the agricultural sector, this opportunity is perfect for you!

Qualifications

• Level 6 Diploma or equivalent in mechanical or electrical fields is desirable.
• Full clean driving licence is essential for this role.

Responsibilities

• Install and service agricultural equipment to high standards.
• Provide excellent customer support and troubleshoot on-site issues.

Skills

Technical troubleshooting skills

Problem-solving

Attention to detail

Communication skills

Flexibility

Education

Level 6 Diploma or relevant technical certification

Tools

CRM system

Job description

Overview

The Field Service Technician will be responsible for the servicing and installing of agricultural systems on farms throughout Ireland. You will be self-motivated and responsible for organising and prioritising your workload with a willingness to travel within Waterford and Wexford. There will be a huge focus on quality and customer service as well as the other responsibilities, duties and benefits that come hand in hand with representing our client and its products. Experience is desirable, but full training and support will be provided.

Qualifications

• Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field desirable.
• A full, clean driving licence is essential for this role.
• Field and service work in the agricultural industry.
• Excellent technical and mechanical knowledge.
• Problem solver that is solutions driven.
• Attention to detail is key for this role.
• Ability to work flexible shifts and adapt to changing work schedules.
• Strong technical troubleshooting skills are essential for the role.
• Good communication, fluent in English demonstrated by excellent verbal, written, and IT skills.
• Confident and commercially aware.
• Agricultural knowledge and background is desired (Dairy sector preferable).

Responsibilities

• Installation and service of agricultural equipment.
• Ensure machine installations are carried out to the highest standard.
• Provide excellent customer support through our client's on-call service with the service team.
• Identify and troubleshoot issues on site in a timely and effective manner.
• Plan and schedule farm installations.
• Organise and manage the servicing of machines.
• Troubleshoot and diagnose technical issues both on site and over the phone.
• Cooperate with the technical team and share information across the organisation.
• Build a good relationship with new and active customers.
• Identify and react to customer needs and give feedback on customer requirements.
• Ensure installations and service records are kept and updated on the CRM system.
• Manage inventory of spares and consumables.
• Ensure strict adherence to all health and safety rules and procedures.