Field Service Technician

PlaceMe Recruitment; Clonmel; On-site; EUR 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to service and install agricultural systems across Ireland. This role emphasizes quality and customer service, requiring a self-motivated individual who can manage their workload and travel as needed. With a focus on technical and mechanical knowledge, you will receive full training and support to ensure your success. Join a dynamic team where your problem-solving skills and attention to detail will make a significant impact on customer satisfaction and operational excellence. If you have a passion for agriculture and technical service, this is the perfect opportunity for you.

Qualifications

• Full clean driving license is essential for this role.
• Experience in field and service work in the agricultural industry is desirable.

Responsibilities

• Install and service agricultural equipment to high standards.
• Provide excellent customer support and troubleshoot issues on-site.

Skills

Technical troubleshooting skills

Problem-solving

Attention to detail

Communication skills

Flexibility

Education

Level 6 Diploma or relevant technical certification

Tools

CRM system

Job description

Overview

The Field Service Technician will be responsible for servicing and installing agricultural systems on farms throughout Ireland. You will be self-motivated and responsible for organizing & prioritizing your workload with a willingness to travel within the South of the country. There will be a huge focus on quality and customer service as well as the other responsibilities, duties, and benefits that come hand in hand with representing our client and its products. Experience is desirable, but full training and support will be provided.

Qualifications

• Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field desirable
• A full, clean driving license is essential for this role
• Field and service work in the agricultural industry
• Excellent technical and mechanical knowledge
• Problem solver that is solutions-driven
• Attention to detail is key for this role
• Ability to work flexible shifts and adapt to changing work schedules
• Strong technical troubleshooting skills are essential for the role
• Good communication, fluent in English demonstrated by excellent verbal, written, and IT skills
• Confident and commercially aware
• Agricultural knowledge and background is desired (Dairy sector preferable)

Responsibilities

• Installation & service of agricultural equipment
• Ensure machine installations are carried out to the highest standard
• Provide excellent customer support through our client's on-call service with the service team
• Identify and troubleshoot issues on site in a timely and effective manner
• Plan and schedule farm installations
• Organize and manage the servicing of machines
• Troubleshoot and diagnose technical issues both on site and over the phone
• Cooperate with the technical team and share information across the organization
• Build a good relationship with new and active customers
• Identify and react to customer needs and give feedback on customer requirements
• Ensure installations and service records are kept and updated on the CRM system
• Manage inventory of spares and consumables
• Ensure strict adherence to all health and safety rules & procedures