Field Service Engineer (Coffee)

CPM Ireland; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Company van

Fuel Card

Daily Lunch Allowance

Pension scheme

Ongoing training and development opportunities

Job summary

CPM Ireland is seeking a Field Service Engineer to install and maintain coffee machines at client locations. The role involves technical support, preventative maintenance, and relationship management with customers, ensuring high satisfaction levels.

The ideal candidate will have field service experience, strong diagnostic skills, and the flexibility to travel regularly. A competitive salary and company benefits including a van and training are offered.

Qualifications

• Experience with machine installation, maintenance, and repairs.
• Ability to diagnose faults efficiently and explain to customers.
• Strong focus on health and safety regulations during fieldwork.

Responsibilities

• Assemble and install coffee machines at client locations.
• Perform preventative maintenance on coffee machines and grinders.
• Diagnose and repair mechanical issues on-site or in the workshop.
• Provide training and guidance to customers regarding machine operations.

Skills

Field Service experience

Strong diagnostic skills

Excellent communication skills

Good time management

Flexibility for travel

Education

Full Driving Licence

IT literacy

Job description

Key Responsibilities

• Installation: Assemble and install coffee machines and related equipment at client locations, ensuring all devices are operational and meet safety standards.
• Maintenance: Perform scheduled preventative maintenance on a variety of coffee machines, grinders, and related equipment to minimise breakdowns and prolong lifespan.
• Repairs: Diagnose faults, replace parts, and repair mechanical issues on-site or in the workshop as required.
• Customer Support: Provide technical advice, training, and guidance to customers regarding machine operation, cleaning, and basic troubleshooting.
• Documentation: Complete detailed service reports, log parts used, and maintain accurate records of work undertaken.
• Stock Management: Manage van stock levels and order replacement parts as necessary to ensure prompt service delivery.
• Health & Safety: Adhere to all health and safety regulations, company policies, and industry standards whilst on client premises.
• Relationship Management: Build and maintain positive relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Relationship Management: Explaining machine faults, findings and repairs undertaken to customers.
• Travel: Cover assigned regions, often requiring travel between multiple client sites daily.

Person Specification

• Technical Skills: Field Service experience in either electrical or mechanical maintenance, ideally with coffee machines or similar equipment.
• Problem Solving: Strong diagnostic skills with the ability to work independently and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills, with a customer‑centric approach.
• Organisation: Good time management and record‑keeping abilities.
• Flexibility: Willingness to travel and occasionally work unsociable hours, including weekends or evenings, as required.
• Full Driving Licence: Essential for travel between customer sites.
• IT literacy: For using Asset Management systems.

In return we offer full training in a growth industry, van, tools and a competitive salary, with the opportunity to become a specialist engineer, maintaining coffee making equipment.

Benefits

• Competitive salary
• Company van
• Fuel Card
• Daily Lunch Allowance
• Pension scheme and holiday entitlement
• Ongoing training and development opportunities

Working Conditions

The role is predominantly field‑based, requiring regular travel to client premises. The engineer may need to lift and manoeuvre heavy equipment, adhere to strict safety protocols, and adapt to varied working environments.

Equal Employment Opportunity Statement

At CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.