This role supports a global hyperscaler’s data center operations, helping maintain the safe, reliable performance of critical facility infrastructure. The technician will work onsite with operations teams and service providers to coordinate maintenance, monitor facility conditions, and support incident response.
Role Overview
The Facility Management Technician II helps coordinate daily facility operations and maintenance across data center sites. Responsibilities include conducting inspections, tracking planned and unplanned maintenance, supporting change controls, and responding to facility incidents.
The role works with internal operations teams, data center providers, and other stakeholders to ensure work is completed safely and in line with site procedures, operating standards, and compliance requirements.
Scope
Provide onsite operational support for electrical, mechanical, HVAC, fire protection, and environmental monitoring systems. Work includes facility inspections, maintenance coordination, risk and change management support, incident response, record keeping, and operational reporting.
The technician may also support maintenance windows, urgent escalations, and after-hours activities to help maintain facility availability, continuity, and compliance.
Responsibilities
- Inspect facility infrastructure regularly and report abnormal conditions, emerging risks, and maintenance needs.
- Monitor site conditions and support the reliable operation of electrical, mechanical, cooling, fire protection, and environmental monitoring systems.
- Coordinate planned and corrective maintenance with facility operations teams and service providers.
- Review work procedures, risk assessments, and operating instructions to confirm they meet site safety and operational requirements.
- Provide onsite support for maintenance windows, infrastructure changes, and related facility work.
- Maintain and coordinate maintenance schedules, following approved change processes and restricted work periods.
- Assist with facility incident response by assessing initial conditions, escalating issues, coordinating stakeholders, and documenting events.
- Contribute to incident investigations, post-incident reviews, and improvement efforts.
- Keep accurate records of inspections, maintenance, incidents, changes, and operational activities.
- Prepare updates on facility work, maintenance status, open issues, and service performance.
- Coordinate with internal teams, service providers, and other stakeholders to support smooth site operations.
- Assist with capacity work involving space, power, cooling, or facility infrastructure as needed.
- Participate in agreed on-call and emergency escalation arrangements.
- Provide remote support to facility teams in other regions when requested and coordinated.
- Take on related duties that support safe, efficient operations and business continuity.
Required Qualifications and Skills
- Three to five years of relevant experience in data center facilities, facility management, or another critical infrastructure environment.
- Working knowledge of data center electrical and mechanical systems, including UPS, PDUs, cooling, HVAC, fire detection and suppression, and environmental monitoring.
- Familiarity with facility inspections, maintenance coordination, and operational procedures.
- Experience reviewing or working with maintenance procedures, risk assessments, and standard operating instructions.
- Basic understanding of incident response, change control, and maintenance planning.
- Ability to recognize facility issues, assess potential operational risks, and escalated concerns promptly.
- Strong troubleshooting, analytical, and problem-solving skills.
- Clear written and verbal communication skills, with the ability to coordinate across technical teams, service providers, and operations stakeholders.
- Ability to maintain reliable facility records and prepare incident and maintenance reports.
- Understanding of workplace health and safety practices relevant to data center facilities.
- Ability to work independently within established procedures and contribute effectively as part of a cross‑functional team.
- Willingness to support scheduled maintenance and agreed after-hours on‑call duties when required.
Previous experience supporting large-scale, hyperscale, or mission‑critical data center environments.
Familiarity with Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), or Data Center Infrastructure Management (DCIM) platforms.
Understanding of data center capacity management, including space, power, cooling, rack layouts, and infrastructure provisioning.
Experience coordinating with third‑party data center providers and maintenance vendors.
Exposure to ITIL-based incident, problem, and change management practices.