Executive Officer

Mental Health Commission; Dublin; On-site; EUR 35,000 - 59,000; Full time

Job summary

A governmental health agency in Dublin seeks an Executive Officer to support division management and ensure efficient service delivery. The role involves various responsibilities such as planning, research, and team collaboration. Candidates should have relevant work experience and a Level 6 qualification. This position offers a salary range of €35,687 to €58,251 with a focus on public service values.

Qualifications

• 2 years’ relevant work experience.
• Experience using Microsoft Office packages.

Responsibilities

• Plan and organise people and resources.
• Carry out detailed research on matters relevant to the work.
• Present material clearly and convincingly.

Skills

Communication skills

Team collaboration

Analytical skills

Education

Level 6 or higher on the National Framework of Qualifications

Tools

Microsoft Office packages

Job description

The Role Executive Officers support the manager of the division they are assigned to in achieving the overall objectives of the MHC. Their primary role is to contribute to the delivery of an efficient and effective service to the public and to colleagues in the Commission. The successful candidate will be required to engage and communicate effectively with various internal and external stakeholders including staff, officials from government departments and public bodies, private sector bodies, disability organisations and others.

The duties of the Executive Officer are varied and can involve assignment to different parts of the organisation or different areas of work. The performance of the entire range of duties is not necessarily confined to any one individual within a division as the work requires that employees in the role function in a flexible manner and work effectively together as a team to deliver required outcomes or outputs As an Executive Officer, the holder of the post will be expected to actively contribute to and participate in the overall development of the MHC and to promote its policies and values at all times.

Key Responsibilities Under the overall direction of the relevant line manager, the Executive Officer’s key duties and responsibilities include:

• Planning and organising people and resources to meet goals, targets and objectives.
• Carrying out detailed research on matters relevant to the work of the MHC and analysing results.
• Taking ownership of assigned tasks and prioritising competing tasks in order to ensure that they are completed on time and to a high standard.
• Presenting material (written and oral) in a clear, concise, comprehensive and convincing manner.
• Analysing and preparing responses to non-routine issues, queries, correspondence etc.
• Providing Clerical Officers with on-the-job training and support to deliver objectives.
• Sharing information, knowledge and experience with colleagues with the purpose of assisting the team/organisation to meet its objectives.
• Contributing to and carrying out project work as and when required.
• Keeping up-to-date with the practices and procedures of the MHC and developing and maintaining the technical skills and knowledge required to perform effectively in the role.
• Contributing to new and more effective ways of work and implementing changes to improve efficiency and effectiveness as directed.
• Any other duties that are deemed appropriate by the line manager.

Reporting and Working Relationships The Executive Officer is accountable to the Chief Executive of the MHC and reports directly to the relevant line manager within the team.

Essential Requirements The candidate must possess, by the closing date, the following:

• 2 years’ relevant work experience.
• Level 6 or higher on the National Framework of Qualifications or 2+ years’ experience in a related role within the Public Sector.
• Experience using Microsoft Office packages.
• The requisite competencies to carry out the role as outlined below.

Desirable The following criteria are considered desirable for the post:

• Experience in dealing with regulatory and / or compliance matters.
• Understanding of mental health and / or mental health services.
• Previous public sector experience.

Competencies The person appointed to the role of Executive Officer will be required to show evidence of the following competencies:

People Management • Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues • Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise • Values and supports the development of others and the team • Encourages and supports new and more effective ways of working • Deals with tensions within the team in a constructive fashion • Encourages, listens to and acts on feedback from the team to make improvements • Actively shares information, knowledge and expertise to help the team to meet its objectives

Analysis and Decision Making • Effectively deals with a wide range of information sources, investigating all relevant issues • Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc • Identifies and understands key issues and trends • Correctly extracts & interprets numerical information, conducting accurate numerical calculations • Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence

Delivery of Results • Takes ownership of tasks and is determined to see them through to a satisfactory conclusion • Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation • Constructively challenges existing approaches to improve efficient customer service delivery • Accurately estimates time parameters for project, making contingencies to overcome obstacles • Minimises errors, reviewing learning and ensuring remedies are in place • Maximises the input of own team in ensuring effective delivery of results • Ensures proper service delivery procedures/protocols/reviews are in place and implemented

Interpersonal and Communication Skills • Modifies communication approach to suit the needs of a situation/ audience • Actively listens to the views of others • Liaises with other groups to gain co-operation • Negotiates, where necessary, in order to reach a satisfactory outcome • Maintains a focus on dealing with customers in an effective, efficient and respectful manner • Is assertive and professional when dealing with challenging issues • Expresses self in a clear and articulate manner when speaking and in writing

Specialist Knowledge, Expertise and Self Development • Displays high levels of skills/ expertise in own area and provides guidance to colleagues • Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department/ Organisation and can communicate this to the team • Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team

Drive and Commitment to Public Service Values • Is committed to the role, consistently striving to perform at a high level • Demonstrates flexibility and openness to change • Is resilient and perseveres to obtain objectives despite obstacles or setbacks • Ensures that customer service is at the heart of own/team work • Is personally honest and trustworthy • Acts with integrity and encourages this in others

Eligibility to Compete Candidates must, by the date of job offer, be: a) A citizen of the European Economic Area. The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or b) A citizen of the United Kingdom (UK); or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or d) A non-EEA citizen who is a spouse or child of an EEA or Swiss citizen and has a stamp 4 visa; or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or Switzerland and has a stamp 4 visa

Selection Process The selection process will include:

• Shortlisting of applications
• A competitive interview, and
• Completion of all relevant checks as set out below.

A selection board shall be established and will use the essential requirements as referred to earlier in this candidate information booklet to shortlist applicants. Scoring at the shortlisting stage shall be based on the information contained in the application form.

Salary The Executive Officer salary scale (rates effective 1 January 2024) is as follows: €35,687 - €58,251

Payment Arrangements Payment will be made fortnightly in arrears by Electronic Fund Transfer (EFT) into a bank account of the successful candidate’s choice.

Tenure The appointment will be based on a temporary contract of employment with the MHC. The probationary period will be for a period of one to three months from the date of appointment.