European Bases Manager

Ryanair Ltd.; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A fast-paced airline company is seeking a People Manager to oversee inflight teams across Europe. The role involves managing crew attendance, driving profitability through sales strategies, and ensuring customer service standards are met. The ideal candidate will have strong leadership skills and experience in a dynamic work environment, alongside benefits such as unlimited travel and a defined contribution pension scheme.

Benefits

Discounted and unlimited travel

Defined Contribution Pension Scheme

20 Days Annual Leave

Qualifications

• Ability to write administrative reports and weekly inflight reports.
• Previous management or supervisory experience is desirable.
• Ability to work to deadlines and on own initiative.

Responsibilities

• Manage crew punctuality and attendance across bases.
• Support and monitor the performance of Base Supervisors.
• Contribute to profitability by increasing sales volume.
• Maintain customer service and grooming standards.

Skills

People management skills

Organizational skills

Ability to work under pressure

Flexibility and adaptability

Job description

Ryanair are currently recruiting aPeople Managerto join the Inflight Team of Europe’s Largest Airline Group!

Reporting to the Regional Head of Inflight, the successful candidate will be responsible for assisting in the day-to-day management of Inflight staff across several European bases. This is an exciting role with functions in both Operations and Sales. The ideal candidate should have strong people management skills and the motivation to help develop the business in key European markets.

Job Description (includes but not limited to)

• Extensive travel to Ryanair bases
• Manage crew punctuality and attendance across Ryanair bases.
• Responsibility for the on time reporting for duty of all cabin crew.
• Offer support and monitor the performance of Base Supervisors.
• Successfully manage and contribute to the profitability by increasing the volume of products that are sold within each onboard sales category, and improving the Average Spend by base.
• Achieve category goals, assisting and taking charge of the strategy, by managing underperforming routes and bases.
• Have excellent ability to implement sales strategy and measure results, and be able to make decision and make a difference.
• Work with other Inflight Managers and Personnel on staffing, contracts and disciplinary issues.
• Maintain Customer Service and Grooming Standards.
• Work with Third party contractors on staffing
• Ensure best practice is carried out and handle any issues/problems that may arise.
• Responsibility for keeping inflight costs down.
• Assist in the setting up of any new bases.

Requirements

• Ability to write weekly inflight reports and any other administrative reports/letters/spreadsheets that may needed.
• Ability to work in a pressurised environment
• Excellent organisational skills
• Ability to work to deadlines
• Ability to work on own initiative
• Flexibility and ability to adapt to change quickly
• Previous management/ supervisory experience is desirable
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5% or €5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year