Enterprise Social Account Director — Remote Leadership

BrandBastion; Dublin; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Market Rate Compensation

4+ weeks paid time off

Opportunities for global team meets

Flexible, Fully Remote Role

Job summary

BrandBastion is seeking a strategic, commercially minded Account Director with deep experience in organic social media and enterprise client leadership. You will own a portfolio of strategic accounts, manage senior relationships, and drive retention and expansion.

The role requires advising on platform adoption, coordinating with product and technical teams, and delivering business value through social engagement.

Qualifications

• Experience as an Account Manager, Account Director or senior customer leader.
• Experience with large consumer brands via agency, social tech company or in-house team.
• Ability to lead strategic conversations with Global Heads of Social or VP of Marketing.
• Strong knowledge of social strategy, community, engagement, moderation and customer care.
• Commercial mindset with retention, renewals, growth or account expansion.
• Excellent ownership, organization and follow-through.
• Ability to translate data and goals into clear recommendations.
• Comfort learning technology and partnering with technical specialists.
• Proactive, hands-on approach to managing and growing accounts.

Responsibilities

• Own a portfolio of strategic enterprise accounts including outcomes, retention and expansion.
• Build trusted relationships with senior leaders across social media, marketing, brand and customer care.
• Develop account strategies based on customer priorities and measures of success.
• Lead strategic conversations across organic social, community management and engagement.
• Connect BrandBastion’s platform to measurable customer outcomes and business value.
• Lead executive business reviews with insights, recommendations and next steps.
• Identify adoption gaps and address risks with proactive plans.
• Own commercial discussions related to renewals and expansions.
• Partner with product and technical teams to improve workflows and adoption.
• Share social trends and strategic ideas with customers.
• Maintain organization across multiple complex accounts.

Skills

Account leadership

Strategic leadership

Social media knowledge

Retention

Cross-functional

Data to insights

Proactive ownership

Job description

BrandBastion is seeking a strategic, commercially minded Account Director with deep experience in organic social media and enterprise client leadership. You will own a portfolio of strategic accounts, manage senior relationships, and drive retention and expansion.

The role requires advising on platform adoption, coordinating with product and technical teams, and delivering business value through social engagement.