Enterprise Application Support Engineer

Datavant Corporation

Galway

Hybrid

EUR 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive, equitable salary

Comprehensive benefits

Pension contribution

Flexible, Hybrid work environment

Job summary

Datavant Ireland, a Galway-based R&D technology center, is seeking an Enterprise Application Support Engineer. You will ensure reliability and performance for enterprise apps and cloud platforms, troubleshoot complex issues, and drive automation and process improvement.

The role requires deep cloud, data integration, and scripting skills, with collaboration across engineering, product, and customer success teams. A hybrid work environment is offered in Galway.

Qualifications

Bachelor's degree or higher in a technical field.
3+ years developing solutions using Python.
2+ years supporting cloud-based apps on AWS/Azure.
1+ year in customer-facing technical support.

Responsibilities

Serve as the highest technical escalation point for complex issues with enterprise applications and cloud platforms.
Diagnose, troubleshoot, and resolve production incidents across APIs, databases, and infrastructure.
Investigate defects, performance bottlenecks, and integration failures across micro-service platforms.
Perform RCA and work with core teams to implement long-term fixes.
Monitor health, performance, and availability to identify risks and optimize operations.
Lead cross-functional collaboration during incidents and escalations.

Skills

Python

AWS

Azure

Kubernetes

REST APIs

SQL

Customer support

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Git

Cloud platforms

Job description

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Enterprise Application Support Engineer

8005 Galway, Ireland Full-time regular Apply Now

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Enterprise Application Support Engineer

The Enterprise Application Support Engineer serves as a technical resource responsible for ensuring the reliability, performance, and operational stability of enterprise applications and cloud-based platforms. This role combines advanced technical troubleshooting, customer-facing support, systems engineering, and process improvement to deliver exceptional service for mission‑critical business applications.

As a technical escalation point within the Customer Support organization, the Enterprise Application Support Engineer partners with Engineering, Product Management, Implementation, Infrastructure, and Customer Success teams to resolve complex production issues, improve operational efficiency, and enhance customer experience. The role requires deep technical expertise in cloud platforms, enterprise integrations, automation, and application support, along with strong communication and leadership skills.

This position is ideal for experienced engineers who enjoy solving challenging technical problems, mentoring others, improving support operations through automation, and building scalable support processes.

Key Responsibilities

Enterprise Application Support

Serve as the highest technical escalation point for complex customer issues involving enterprise applications and cloud‑based platforms.
Diagnose, troubleshoot, and resolve production incidents involving application functionality, integrations, databases, APIs, and infrastructure.
Investigate software defects, configuration issues, performance bottlenecks, and integration failures across multiple micro‑service platforms.
Perform root cause analysis (RCA) and assist core engineering teams develop long‑term corrective actions to prevent recurring issues.
Monitor application health, performance, and availability to proactively identify operational risks.

Customer Support & Technical Leadership

Serve as the primary technical advisor for strategic enterprise customers and communicate technical issues clearly to both technical and non‑technical stakeholders.
Manage multiple customer cases simultaneously while meeting established Service Level Agreements (SLAs).
Coordinate customer communications during critical incidents and major outages.
Lead technical escalations and facilitate cross‑functional collaboration throughout incident resolution.

Cloud Infrastructure & Platform Support

Support enterprise applications deployed within AWS and/or Microsoft Azure environments.
Troubleshoot cloud infrastructure, networking, identity management, storage, and compute services.
Assist customers with cloud‑native deployments and Kubernetes‑based environments.
Validate customer configurations and recommend operational best practices.

Data Management & Integration

Develop and execute SQL queries for troubleshooting, reporting, and data validation.
Investigate data integrity issues across enterprise applications and troubleshoot API integrations between internal systems and third‑party applications.
Support automation using Python, PowerShell, Bash, and similar scripting languages.

Cross‑Functional Collaboration

Work closely with Engineering to reproduce software defects and validate bug fixes.
Partner with Product Management to communicate customer‑impacting issues and feature enhancements.
Coordinate with Implementation and Customer Success teams to ensure successful customer onboarding and ongoing support.
Collaborate with third‑party vendors when application or infrastructure support is required.

Process Improvement & Automation

Identify opportunities to automate repetitive operational tasks.
Develop scripts and tooling to improve support efficiency.
Recommend improvements to monitoring, alerting, and operational workflows.
Drive continuous improvement initiatives that enhance platform reliability and customer satisfaction.

Candidate Profile:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
Minimum 3 years of experience developing solutions using Python.
Minimum 3 years of experience supporting cloud‑based applications using AWS and/or Microsoft Azure.
Minimum 2 years of customer‑facing technical support, application support, or customer success experience.
Experience supporting enterprise SaaS or mission‑critical applications.
Strong understanding of cloud‑native technologies and Kubernetes.
Experience using Git for source control and collaboration.
Experience with SQL and relational database troubleshooting.
Experience supporting REST APIs and enterprise integrations.
Knowledge of incident management, change management, and problem management processes.
Strong analytical, troubleshooting, and problem‑solving skills.
Excellent written and verbal communication skills.
Ability to prioritize multiple support cases in a fast‑paced environment.

Preferred Qualifications/bonus skills:

AWS Certified Solutions Architect – Associate or Professional
AWS Certified DevOps Engineer
Kubernetes administration experience
Experience with CI/CD pipelines and DevOps practices
Experience supporting healthcare, data exchange, or regulated environments
Familiarity with monitoring and observability platforms
Experience with infrastructure as code (Terraform, CloudFormation, ARM/Bicep)
Knowledge of ITIL service management principles

Join Our Team at Datavant Ireland - A Galway-Based R&D Technology Center

Datavant Ireland is an innovative R&D technology center based in Galway, dedicated to solving complex technology challenges with a purpose. We are looking for talented technical professionals who are product-minded and eager to make an impact. If you are passionate about developing cutting‑edge solutions and want to be part of a growing team, we invite you to explore the exciting career opportunities at Datavant.

Careers at Datavant offer the opportunity to apply your technology and problem‑solving skills toward a vision that every healthcare decision is powered by the right data, at the right time, in the right format.

We're looking for collaborative problem‑solvers, curious learners, and thoughtful builders who are excited to make an impact. We value diverse experiences, perspectives, and approaches to solving challenges, and we believe the best outcomes come from teams that learn from and support one another.

We provide team members with a robust total compensation package that includes:

Competitive, equitable salary.
Comprehensive benefits.
Pension contribution.
Flexible, Hybrid work environment.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high‑performance culture in which all Datavanters belong and thrive.

We are proud to be an Equal Employment Opportunity employer. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

For more information about how we collect and use your data, please review our Privacy Policy .

Datavant is the data collaboration platform trusted for healthcare. With a mission to make the world’s health data secure, accessible, and actionable, Datavant works with payers, providers, life sciences, legal and insurance clients globally to accelerate insights. Datavant enables more than 60 million healthcare records to move between thousands of organizations across the healthcare ecosystem, more than 80,000 hospitals and clinics, 75% of the 100 largest health systems, and 350+ real‑world data partners. Datavant has office locations in Boston, New York and San Diego, with international offices in Barcelona and Galway.

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