Energy Customer Care Specialist - Hybrid

ESB; Cork; Hybrid; EUR 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Generous pension

Staff well-being programmes

Parental leave entitlements

Zusammenfassung

ESB Networks in Wilton, Co. Cork, Ireland is seeking Customer Service Advisors to join the Customer Care Centre. You will handle calls, emails and applications, delivering first-class service in a high-volume environment.

The role starts on-site for 6 months, with the option to work remotely on a hybrid basis thereafter. Training, onboarding and mentoring are provided.

Ideal candidates have a Leaving Certificate and strong communication, IT and problem-solving skills.

Qualifikationen

• Leaving Certificate is essential.
• Experience in customer-focused environment with excellent service across channels.
• Excellent telephone interaction/communication skills.
• Good IT and numeric skills including Outlook.
• Accuracy and attention to detail.
• Initiative and problem-solving skills.
• Ability to work in a fast-paced environment and learn new systems.

Aufgaben

• Handling external and internal customer queries promptly and politely.
• Listening to customers to anticipate and understand their needs.
• Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer through first contact resolution where possible.
• Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality.
• Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately.
• Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with.

Kenntnisse

Customer service

Telephone skills

IT literacy

Attention to detail

Initiative

Problem solving

Adaptability

Teamwork

Outlook

Ausbildung

Leaving Certificate

Tools

Outlook

Jobbeschreibung

ESB Networks in Wilton, Co. Cork, Ireland is seeking Customer Service Advisors to join the Customer Care Centre. You will handle calls, emails and applications, delivering first-class service in a high-volume environment.

The role starts on-site for 6 months, with the option to work remotely on a hybrid basis thereafter. Training, onboarding and mentoring are provided.

Ideal candidates have a Leaving Certificate and strong communication, IT and problem-solving skills.