Employee Relations Manager

EY; Dublin; On-site; EUR 80,000 - 105,000; Full time

Benefits offered by this job

Hybrid working

Pension

Discounted health insurance

Web Doctor - Free online GP

Gym membership

Travel pass

Job summary

Ernst & Young in Ireland seeks an Employee Relations Manager to lead end-to-end ER services across business lines, reporting to the Employee Relations Director.

You'll triage and resolve complex cases, coach managers, and partner with Employment Counsel, Occupational Health and other specialists. The role blends case management with strategic impact in a dynamic, hybrid-working environment.

Qualifications

• Substantial employee relations or HR experience in a complex, fast-paced organisation.
• Proven record of managing sensitive, high-risk casework and investigations.
• Strong knowledge of Irish employment law and fair procedures.

Responsibilities

• Triage and manage a varied portfolio of Employee Relations matters from intake to resolution.
• Provide clear, pragmatic advice to partners and managers balancing policy and risk.
• Coach managers through difficult conversations and formal processes.
• Coordinate workplace investigations and hearings with internal stakeholders.
• Maintain accurate case records in line with data protection and governance.
• Produce regular reporting on case volumes and risk to inform decisions.

Skills

Employee relations

Stakeholder management

Investigations

Irish employment law

Coaching managers

Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world.

Title: Employee Relations Manager

Location: Ireland / Dublin

Available for Work Visa Sponsorship: No

Business Area: CBS Talent Team

Contract Type: Full-Time - Permanent

The Team and the opportunity

Reporting to the Employee Relations Director, you will provide a proactive, specialist, end-to-end employee relations service to one or more business lines. You will help EY achieve fair, respectful and consistent people outcomes while managing employment, legal and reputational risk.

Working closely with the Strategic Talent Partner (STP) team, you will own Employee Relations matters from initial triage through to resolution, combining high-quality case management with manager coaching, capability building, reporting and early intervention.

You will build trusted relationships across your service line, improve the consistency and timeliness of outcomes, strengthen manager confidence and turn case insights into practical actions that reduce recurring issues.

Your key responsibilities

• Build a deep understanding of the assigned service line or service lines, including their people priorities, operating environment and emerging Employee Relations risks.
• Triage and manage a varied portfolio of Employee Relations matters from initial assessment to resolution, including performance improvement, conduct, disciplinary matters, grievances, dignity at work, absence, occupational health, reasonable accommodations, probation, conflict resolution and employment exits.
• Coordinate fair, prompt and impartial workplace investigations and formal hearings, including defining the scope and terms of reference, briefing senior stakeholders appointed to chair the process, and supporting the preparation and maintenance of documentation from initiation through to findings, outcomes and appeals.
• Provide clear, pragmatic and consistent advice to partners, leaders, managers and STPs, balancing employee experience, business context, policy, Irish employment law, fair procedures and risk.
• Coach managers through difficult conversations, informal resolution, performance improvement, conflict management and formal processes, while retaining appropriate accountability with the business.
• Coordinate input from Employment Counsel, Occupational Health, Reward, Data Privacy, HR Operations and other specialists, and support organisational change, restructuring, consultation and collective processes when required.
• Maintain accurate, complete, timely and confidential case records, actions and outcomes in line with data-protection, records-management and case-governance requirements; monitor progress and keep stakeholders appropriately informed.
• Produce regular service-line reporting on case volumes, themes, outcomes, timeliness and risk, using clear measures and insights to support informed decisions.
• Design and deliver practical briefings, training, toolkits and case-based learning for leaders, managers, STPs and HR colleagues.
• Contribute to Employee Relations strategy and projects, policy and process reviews, employment-law and case-law updates, service improvements, and the effective and responsible use of case-management and digital technology.
• Where appropriate, support preparation for and representation at external forums, including the Workplace Relations Commission and Labour Court, in partnership with Employment Counsel and senior Employee Relations colleagues.

Skills and attributes for success

To qualify for the role, you must have:

• Substantial employee relations or HR experience in a complex, fast-paced and matrixed organisation, with evidence of operating as a trusted adviser to senior stakeholders.
• A proven record of independently managing complex, sensitive and high-risk casework and investigations, applying sound judgement and escalating appropriately.
• Strong working knowledge of Irish employment and equality law, Workplace Relations Commission Codes of Practice, fair procedures and Employee Relations good practice, with the ability to translate these into clear, practical advice.
• Strong stakeholder-management, influencing, coaching, facilitation, investigation, report-writing and analytical skills, including confidence working with senior leaders.
• The ability to prioritise a demanding caseload, handle sensitive information with discretion, remain objective under pressure and deliver fair, timely outcomes.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that's right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted health insurance
• Web Doctor - Free unlimited online GPconsultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.You'llbe embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

IMPORTANT: Where Agency assistance isrequired, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.