Regional Support Manager

TN Ireland; Athlone; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading company in the food service industry is seeking a dedicated professional to manage client accounts and drive engagement. This role involves setting objectives, managing operations, and ensuring compliance while fostering a culture of safety and inclusion. Ideal candidates will have a degree in a related field and proven experience in food service management or hospitality.

Qualifications

• 1-3 years of proven experience in relevant fields.

Responsibilities

• Lead client objectives and drive sales growth.
• Manage labor scheduling and improve service quality.
• Ensure compliance with purchasing and operational standards.

Skills

Client Engagement

Sales Growth

Operational Management

Education

Degree in Food Service Management

Degree in Hospitality

Degree in Business Administration

Job description

The provided job description is comprehensive and well-structured, but it can be improved for clarity and engagement by refining the formatting and ensuring consistency in presentation.

Refined Job Description

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This role is responsible for developing and executing strategy, advocating for your clients, encouraging dedication, driving engagement, and delivering positive financial results. It owns the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations.

Job Responsibilities

1. Accurately set and lead client objectives/priorities and customer needs to drive sales growth and improve client retention, including conducting Client Business Reviews.
2. Utilize Proactive Pricing to achieve the unit’s growth targets by executing contractual pricing rights.
3. Engage clients and key service users through ongoing interactions, meetings, and account activities.
4. Implement quality and innovation by exploring opportunities to introduce new products and services.
5. Serve as a customer advocate.
6. Deliver food and labor targets by proactively using applicable tools and processes to manage financial outcomes and operational indicators.
7. Develop and deploy tailored operating plans to meet financial targets and client needs.
8. Manage labor scheduling, staffing, and employee training to improve labor efficiency and service quality.
9. Ensure purchasing compliance at the vendor and SKU level, monitor non-compliant spend, and support sustainability objectives.
10. Use operational tools consistently and accurately, monitoring their application and conducting spot checks.
11. Reduce time to fill and voluntary turnover through effective recruiting and hiring strategies.
12. Provide ongoing development, learning, and recognition opportunities to engage team members.
13. Promote a culture of safety by implementing safety, quality, and service standards.
14. Retain talent by fostering inclusion and leveraging diversity.
15. Support team members with meaningful feedback and coaching.
16. Optimize contract terms to meet growth and margin targets.
17. Conduct periodic inventory checks.
18. Ensure timely and accurate payments through effective management of Accounts Receivable.
19. Maintain account records in compliance with Aramark, government, and accrediting agency standards.
20. Manage budgets, forecasts, and monitor net income, influencing resource allocation.

Qualifications

Degree (or equivalent supervisory experience) in Food Service Management, Hospitality, Business Administration, or related fields, with a minimum of 1-3 years of proven experience.