Business Analyst - Customer Transformation

IT Search; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Analyst to transform customer experiences and drive business innovation. This role involves collaborating with clients to implement strategies focused on customer-centric transformation. The ideal candidate will have strong consulting experience and a passion for enhancing customer outcomes through effective strategies.

Benefits

Competitive Salary DOE

Bonus

Health Insurance

Life Assurance

Qualifications

• 3+ years experience as a BA.
• Proven ability to lead successful customer transformation initiatives.

Responsibilities

• Gathering, defining, and translating requirements.
• Conduct detailed analysis of business and customer requirements.
• Design and optimise customer operating models.

Skills

Requirement Gathering

Workshop Facilitation

Stakeholder Engagement

Innovative Thinking

Customer Focus

Technical Acumen

Tools

Martech

CRM platforms

CPQ tools

data analytics

Job description

Business Analyst – Customer Transformation

Are you passionate about transforming customer experiences and driving business innovation? My client is seeking a Business Analyst to join its team. This role offers the opportunity to collaborate with diverse clients to shape and implement strategies that leverage design thinking, innovation, and customer-focused transformation for measurable business success.

Key Responsibilities

• Gathering, Defining, & Translating Requirements.
• Business Process Mapping focused on process improvements
• Conduct detailed analysis of business and customer requirements, identifying improvements through engagement with key stakeholders and customer research.
• Partner with senior stakeholders to lead workshops and deliver initiatives that improve customer outcomes and organisational performance.
• Involved in the full project lifecycle
• Design and optimise customer operating models to enable impactful transformation.

Skills and Attributes for Success

• Requirement Gathering: Translating requirements into functional/technical
• Workshop Facilitation: Expertise in designing and conducting client workshops with confident presentation skills.
• Stakeholder Engagement: Strong relationship-building abilities and experience engaging with senior client stakeholders.
• Innovative Thinking: Proficiency in design thinking and business innovation, driving customer-centric solutions.
• Customer Focus: Dedication to enhancing customer experiences through effective strategy and transformation delivery.
• Technical Acumen: Understanding of Martech, CRM platforms, CPQ tools, and data analytics.

Experience and Qualifications

• Experience: 3+ years experience as a BA
• Proven Results: Demonstrated ability to lead successful customer transformation initiatives, including customer segmentation, loyalty programmes, and lifecycle strategies.
• Communication Skills: Exceptional ability to engage and influence stakeholders at all levels.
• Digital Expertise: Knowledge of emerging technologies and their application to business transformation.

This is a compelling opportunity for a professional with a strong consulting or customer focused background, a strategic mindset, and a passion for customer-centric change. You will have the chance to shape client outcomes, working with diverse teams to deliver innovative solutions.

On Offer:

• Competitive Salary DOE
• Bonus
• Health Insurance
• Life Assurance