Site Support Technician- Day Shift

Vitalograph; Ennis; On-site; EUR 30,000 - 50,000; Full time

Job summary

An established industry player in medical diagnostics is seeking a Customer Support Advisor to enhance customer satisfaction and resolve technical issues. In this role, you will provide critical support to global customers, ensuring they effectively use Vitalograph devices. This position offers a dynamic work environment where your problem-solving skills and attention to detail will shine. Join a team that values development and progression, while contributing to innovative healthcare solutions. If you're passionate about customer service and technology, this opportunity is perfect for you.

Benefits

Company contributed pension

Private Health Insurance

Educational assistance programme

Development & progression opportunities

Full Training will be provided

Qualifications

• Tech-savvy problem solver with excellent communication skills.
• Experience in customer service and technical support preferred.

Responsibilities

• Provide site support for Vitalograph devices and systems.
• Investigate and resolve customer issues effectively.
• Collaborate with departments to find solutions.

Skills

Effective written and verbal communication skills

Proficient in IT skills

Attention to detail

Customer service experience

Ability to work independently

Previous experience in remote technical support

Tools

MS Office (Excel, Word, Outlook)

Job description

Job Description and Benefits

• Company contributed pension
• Private Health Insurance
• Educational assistance programme
• Development & progression opportunities
• Full Training will be provided

About Vitalograph

Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and software, used in diagnosing respiratory disorders, and advanced high-reliability equipment for respiratory end-point clinical drug trials. With 60 years of experience, we design, develop, and manufacture respiratory diagnostic devices, software, and consumables for healthcare professionals. Headquartered in the UK, we operate in Ireland, Germany, and the USA.

Due to expansion within the MedTech industry, we are looking for a dynamic individual to join our team and contribute to our growth and stability in the market.

Position: Customer Support Advisor

Are you a tech-savvy problem solver passionate about delivering excellent customer service? Join us as a Customer Support Advisor to provide essential support to our global customers and play a key role in resolving issues.

Responsibilities

1. Provide site support related to the use of Vitalograph devices and systems.
2. Take ownership of investigating and resolving issues and queries.
3. Log and update queries/issues on our internal ticketing system.
4. Collaborate with other departments to find solutions when needed.
5. Maintain logs and trackers based on routine activities.
6. Assist with external user access for systems and services.
7. Set up devices for clinical trials.
8. Analyze data from company medical devices.

Requirements

1. Effective written and verbal communication skills.
2. Proficient in IT skills, including MS Office (Excel, Word, Outlook).
3. Ability to work independently with minimal supervision and as part of a team.
4. Attention to detail with high levels of focus and concentration.
5. Customer service experience via email and phone.
6. Previous experience in remote technical support is advantageous.