Field Service Engineer

Bluecube Technology Solutions - An Ekco Company; Fingal; On-site; EUR 40,000 - 70,000; Full time

Job summary

Join a dynamic and rapidly growing cloud solutions provider that specializes in transforming businesses through innovative technology. This role involves providing technical support and ensuring successful installations at client sites. With a strong focus on client satisfaction, you'll play a crucial role in liaising with clients, managing installation timelines, and addressing any additional requirements. The company fosters a supportive and flexible work environment, encouraging personal growth and development through various learning opportunities. If you are passionate about technology and client service, this is the perfect opportunity for you.

Benefits

25 days leave plus public holidays

Additional day off for your birthday

Company pension scheme with employer contribution

Employee Assistance Programme

Unlimited access to Pluralsight

Opportunities for growth and internal mobility

Qualifications

• Minimum of 3 years' experience in Field Service.
• Relevant technical qualifications and certifications required.

Responsibilities

• Provide technical support and clarify installation specifications.
• Ensure client satisfaction and update ticketing system accordingly.

Skills

Field Service Experience

Microsoft Office 365

Server and Network Experience

Technical Qualifications

Manual Handling Training

Firewall/Security Training

Education

Relevant Technical Qualifications

Tools

Connectwise

Windows Server 2022

CompTIA Network+

Microsoft Azure Fundamentals

Fortinet FCA Certification

Job description

About Ekco

Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe. We specialize in enabling companies to progress along the cloud maturity path, managing transformation, and optimizing outcomes from our clients' existing technology investments.

In brief, we take businesses to the cloud and back!

We have over 1,000 highly talented and supportive colleagues across regional offices in the UK, Ireland, Benelux, South Africa, and Malaysia.

Key Responsibilities

• Read, query, and clarify installation specifications with the nominated vCIO or inside sales team.
• Provide technical support to vCIO/sales team to approve hardware and parts required for installation.
• Attend client sites at scheduled times, liaise with clients regarding installation timelines, methods, and processes.
• Perform tasks as directed, liaise with clients upon completion, confirm satisfaction, and address any additional requirements.
• Escalate significant changes or additional requirements to the vCIO or Scheduling Manager on-site for clarification.
• Ensure installations are completed to client satisfaction, update the ticketing system with details, and process tickets accordingly.
• Inform the Scheduling Manager upon completion and availability for rescheduling.
• Update the ticketing system with all times, comments, and configurations.
• Notify the vCIO upon completion and any changes, and follow up with clients as needed.
• Escalate future recommendations or follow-ups to the vCIO and communicate clearly with scheduling, vCIO, and clients.

Key Requirements

• Minimum of 3 years' experience in Field Service.
• Microsoft Office 365 training.
• 3 years of server and network experience.
• Relevant technical qualifications.
• Full clean driver's license (desired).

Additional Desired Skills

• Manual handling training.
• Firewall/security training.
• Connectwise experience.
• Network and cabling installation experience.

Technical Competencies

• Windows Server 2022 training.
• CompTIA Network+ certification.
• Microsoft Azure Fundamentals.
• Fortinet FCA certification (advantage).

Benefits & Perks

• 25 days leave plus public holidays.
• One additional day off for your birthday annually.
• Company pension scheme with 5% employer contribution and flexible salary sacrifice options.
• Employee Assistance Programme for mental health, emotional wellbeing, and general advice.
• EkcOlympics - a global fun activity.
• Unlimited access to Pluralsight learning platform for development.

• Opportunities for growth and internal mobility, including international roles.

Why Ekco?

• Microsoft’s 2023 Rising Star Security Partner of the Year.
• Top partner status with VMware and Veeam.
• Ranked 4th in Deloitte Fast50 Awards as a fastest-growing tech company.
• Committed to diversity, equality, inclusion, and belonging.
• Encourages internal development and progression.
• Flexible, family-friendly working environment.