Dublin Clinical Services Manager

Merchants Quay Ireland; Dublin; On-site; EUR 60,000 - 71,000; Full time

Benefits offered by this job

Minimum 26 days annual leave

Pension scheme

Bike to Work

Employee Assistance Programme

Educational Assistance

Job summary

Merchants Quay Ireland seeks a Dublin Clinical Services Manager to govern the daily operation of our Dublin clinical services, including the Medically Supervised Injecting Facility (MSIF) at Riverbank House. Reporting to the Deputy Head of Dublin Day Services, you will lead clinical staff and ensure safe, trauma-informed care.

The ideal candidate has a health-related degree, 5+ years delivering clinical services in addiction/ homelessness with 3+ years in management, and strong leadership,

Qualifications

• Primary Degree in a Health-related discipline (Level 8).
• Minimum of 5 years’ experience delivering clinical services in addiction, homelessness and mental health with 3 years in a management role.
• Working knowledge of Risk Management and Quality Assurance Frameworks.
• Proven track record of leadership and multidisciplinary team management.
• Excellent communication and report-writing skills.
• Passion for trauma-informed and inclusive services.
• Excellent strategic and analytical skills with long-term planning and short-term reactive work.
• Excellent leadership and decision-making skills with the ability to motivate teams.
• Ability to build positive relationships with diverse stakeholders including people with lived experience of drug use.
• Full clean driving licence.

Responsibilities

• Operational Service Delivery: daily running of Clinical Services to meet service standards and MQI ethos.
• Provide performance management support to management and staff within scope of practice.
• Promotion of a Trauma Informed approach to service delivery and all organisational practices.
• Clinical/Professional: coordinate, assess, implement and review care for service users per standards.
• Ensure compliance with Professional Guidelines and MQI policies and procedures; support MSIF clients as required.
• Health and Safety: maintain safe environment; attend HS Committee meetings; ensure policies, infection control and controlled drugs handling.
• Collaboration: work with colleagues and external partners to deliver high-quality service; foster community partnerships.
• Staff Management: support employees in alignment with MQI standards of dignity, respect, and inclusivity.
• Reporting: produce regular service activity reports; participate in reviews; ensure budgets and IT records are up to date.

Skills

Leadership

Communication

Report writing

Trauma-informed

Strategic thinking

Team management

Relationship building

Education

Health-related degree (Level 8)

Job description

Job Title: Dublin Clinical Services Manager
Location: Riverbank House, Merchants Quay, Dublin 8
Reporting to: Deputy Head of Dublin Day Services
Contract: Permanent Full Time
Hours Per week: 37.5 hours per week Monday - Sunday
Salary: €60,215 - €71,386 per annum

Who We Are?

Merchants Quay Ireland is a national voluntary organisation helping people who are Homeless and those caught in addiction. We provide frontline services, practical supports, pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.

Our Vision is one of an inclusive society where the integration and well-being of all is supported and everyone is treated with Dignity and Respect. Our Mission is to work as a collaborative community to reduce the harm caused by addiction and homelessness. We provide accessible, high quality and effective services, which meet the complex needs in a non-judgemental and compassionate way.

Medically Supervised Injecting Facility ( MSIF) - What is it?

A MSIF is a hygienic, safe, medically supervised healthcare environment where people can inject drugs, obtained elsewhere, under the supervision of trained health professionals. It offers a compassionate, person-centred service which reduces the harms associated with drug injecting. A MSIF can help health service staff to reach and support vulnerable and marginalised people, who often do not, cannot, or no longer engage with existing health services. There are now approximately 90 of these facilities worldwide, in Europe, Canada, and Australia. There is significant evidence gathered from these facilities of their benefits to people who use drugs and the wider society.

MQI operate Ireland’s first Medically Supervised Injection Facility (MSIF) in Riverbank House The service operates seven days a week and is staffed by qualified nurses and project workers.

Summary

MQI are seeking a Clinical Services Manager with a strong track record in team management and leadership to govern the daily operation of our Dublin Clinical Services. Reporting to the Deputy Head of Dublin Day Services, the Clinical Services Manager will be responsible for supporting and managing clinical services staff to provide safe and trauma informed services to clients.

In addition to the MSIF, Dublin clinical services provided by MQI include general and psychiatric nursing services, dental services, counselling and mental health services and GP services in Riverbank House. MQI operates a women’s weekly GP clinic at our Jane’s Place service, this clinic is operated via a third party.

Operational Service Delivery

• Responsible for the daily running of Clinical Services, to ensure they meet service standards and the ethos of MQI
• Provide performance management support to both management and staff ensuring the team are working within their scope of practice.
• Promotion of a Trauma Informed approach to service delivery and all organisational practices.

Clinical/Professional

• Be responsible for the co-ordination, assessment, implementation, and review of care for service users according to service standards.
• Ensure operational practice complies with Professional Clinical Guidelines and MQI policies and procedures along with current legislation.
• Be prepared to support the team in providing direct support and care to MSIF clients, where required
• Ensure all clinical management protocols are adhered to by all staff.

Health and Safety

• Ensure best practise is being adhered to in maintaining a safe environment for service users, staff and visitors.
• Ensure Health and Safety standards are maintained in accordance with the HS Statement of MQI and to attend the HS Committee Meetings
• Ensure implementation and adherence to established policies and procedures, health and safety, infection control, storage and use of controlled drugs etc.
• Ensure timely completion of incident forms and HS documentation.
• Ensure relevant departments are notified in a timely manner of any accidents or incidents

Collaboration

• Work with colleagues, senior management and external partners to deliver a high-quality service.
• Foster strong partnerships with partner agencies who provide services to MQI and/or operate in the local community to support our clients access to services.
• Work inclusively as part of the Dublin Services Leadership team fostering a mutually supportive environment with all other clinical and non-clinical services.
• Engage openly with peers and peer representatives to ensure client voice, choice and empowerment is central to the operation of the MSIF.

Staff Management

• Ensure to support in creating an environment which is conducive to good employee relations and work performance in line with MQI’s standards of dignity, respect, and inclusivity.
• Support staff in alignment with the MQI Performance Management Approach, working in partnership with the MQI People and Culture team.
• In consultation with senior management review staffing rosters to ensure they reflect the operational needs of the service and comply with employment legislation.

Reporting

• Produce regular service activity reports and respond to ad-hoc information requires related to the clinical services that may be required
• Participate in service reviews and evaluations and to implement any changes arising from such reviews
• Ensure appropriate financial controls and systems are maintained and the service operates within the allocated budget
• Ensure the client database and other IT and filing systems are kept up to date
• Assist with any / all tasks involved with the implementation and development of the MSIF

The above job description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post.

Person Specification

The Ideal Candidate For This Post Must Have

• Primary Degree in a Health-related discipline (Level 8)
• Minimum of 5 years’ experience of delivery of clinical services in the areas of addiction, homelessness and mental health with 3 years in a management role
• A working knowledge of the development and implementation of Risk Management and Quality Assurance Frameworks.
• A proven track record of leadership and multidisciplinary team management
• Excellent communication and report writing skills
• A passion for, and record of, working to create trauma informed and inclusive services.
• Excellent strategic and analytical skills with the ability to combine long-term planning and short-term reactive work.
• Excellent leadership and decision-making skills with the ability to motivate and inspire teams
• Ability to build positive relationships with a diverse range stakeholders including people with lived and living experience of drug use
• Full Clean Driving Licence

What does MQI Offer as an employer?

• Paid Family Leave, where applicable (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
• Employee Assistance Programme (EAP)
• Sick Pay scheme
• Educational Assistance (Study and Examination Leave, Scholarship Foundation)
• Minimum 26 days Annual Leave
• Death In Service (from commencement of employment)
• Defined Contribution Pension Scheme
• Group VHI scheme
• Competitive Salaries
• Bike to Work Scheme

11th September 2026.