Reporting to: Dispatch Manager
Department: Supply Chain
Contract Type: Permanent, Full-Time, Monday – Friday
ABOUT US
Established in 1979, Codex has grown to be the market leader in the provision of a wide range of office supplies, furniture, and print services across Ireland.
Over the past 45+ years, our organisation has been steadily building on the core values that got us started - Ambition, Customer First, Innovation, Integrity and Belonging. Today, we employ 92 team members around the country, with an annual turnover of over €33 million in 2024 and have ambitious plans to grow further.
ABOUT THE ROLE
The role will require you to take full ownership of the loading, unloading and delivery of goods supplied by the business. You will work in conjunction with the Dispatch Manager to optimise customer experience and live and represent the values of the business in your engagement with customers
WHAT YOU WILL DO
- Carry out duties with a focus on efficient working practices, including efficient route planning, optimisation of van space and performance of cross checks against paperwork before departure.
- To deliver exceptional customer service, ensuring Codex values are portrayed in your day to day interactions with customers
- Proactively engage with Dispatch Manager to optimise the delivery performance and develop ideas around efficiencies and enhancement of customer experience. Provide feedback on trends and changes observed regarding the marketplace etc.
- Maintain constant and effective contact with the office during delivery cycle to ensure updated instructions can be received and executed. Capture full compliance and capture of POD’s and report shortages / returns efficiently.
- Adhere to all company and government policies ensuring best practice and compliance to Health & safety regulations. Maintain a clean driving record and comply with national procedure, rules and regulations. Ensure daily vehicular checks are carried out and vehicle is fully road worthy. Report any incidents to Dispatch Manager as they arise and file reports where necessary
- Become proficient in all available applications and internal systems, including the use of bar code scanning technology etc.
- Effective communication and collaboration with other departments and teams where necessary to improve customer service. Proactively troubleshooting and escalating issues to relevant parties.
- Practice professional and respectful communication at all times with the proper use of internal platforms in line with communication guidelines and policies. Proactively engage in company initiatives such as surveys, events and feedback sessions.
REQUIREMENTS
- 2 years previous experience working as a dispatch driver / merchandiser or similar role
- Full clean driver’s license
- Positive ‘can do’ attitude with innovative mindset and approach.
- Good communication and customer service
- Strong organisation skills and ability to prioritise workload effectively to achieve agreed KPI’s and deadlines.
- A sense of urgency and ability to work in a fast-paced environment to deliver a first-class customer experience.
- Ambition and willingness to learn.
WHAT WE OFFER:
- Salary DOE
- 23 Days Annual Leave + Public Holidays
- 3 Days of Annual Celebratory Leave
- Extensive Family Friendly Policies
- On Site Free Gym Access
- Company Pension Scheme with Life Assurance
- Educational Assistance Program
- Colleague Reward & Recognition Scheme
- Onsite canteen with coffee, light breakfast and snacks provided.
- Staff parking
- Certified Great Place to Work
To apply, please submit your CV/Resume to recruitment@codexltd.com
Note: Due to the high volume of applications received, we regret that we are unable to respond to all applications. Only those suitable for this position will be contacted.