Donor Care & Telemarketing Specialist

Uniting Holding; Dublin; On-site; EUR 28,000 - 32,000; Full time

Job summary

Merchants Quay Ireland is seeking an enthusiastic Donor Care and Telemarketing Administrator to support the Fundraising & Communications department, handling donor enquiries, data entry in the CRM, and outbound donor calls to grow donations.

The role requires one year of public-facing or admin experience, strong customer service, CRM familiarity, and excellent organisational skills; occasional evenings/weekends may be required.

Qualifications

• One year’s experience in a public-facing or administrative role.
• Excellent customer service skills on the telephone, in writing, and in person.
• Experience in CRM database management.
• Excellent planning and organisational skills, with a proven ability to multi-task and prioritise time and resources.
• Excellent numeracy skills.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills, with the ability to build relationships with supporters and colleagues.

Responsibilities

• Increase lifetime value of MQI supporters by explaining our work and impact.
• Act as first point of contact for fundraising enquiries and greet visitors/donors.
• Provide excellent service via phone, in person, online and in writing.
• Conduct outbound calls to donors to promote our work and generate income.
• Enter data into the CRM and maintain donor records in line with GDPR procedures.
• Process, thank and receipt donor income within agreed timescales.

Skills

Customer service

CRM management

MS Office

Planning & organisation

Multitasking

Communication skills

Attention to detail

English proficiency

Education

Degree level or equivalent

Fundraising certificate

Tools

CRM database

Excel

Word

Job description

Merchants Quay Ireland is seeking an enthusiastic Donor Care and Telemarketing Administrator to support the Fundraising & Communications department, handling donor enquiries, data entry in the CRM, and outbound donor calls to grow donations.

The role requires one year of public-facing or admin experience, strong customer service, CRM familiarity, and excellent organisational skills; occasional evenings/weekends may be required.