Director, Global Operations & Resiliency

Mastercard Inc.; Dublin; Sur place; EUR 180 000 - 260 000; Plein temps

Résumé du poste

Mastercard Inc. is seeking a Director, Operations & Resiliency Lead within the Cross Border Services Engineering team to elevate platform stability, resiliency, and risk management across our global technology landscape.

You will own enterprise-wide governance for incidents, change control, risk programs, and third-party risk, partnering with engineering, product and operations to embed resiliency and automation.

Qualifications

• 10+ years in technology operations, site reliability engineering, operational risk, governance, or related leadership roles.
• Proven experience leading resiliency, incident management, change governance, and risk programs at scale.
• Strong understanding of operational risk frameworks, controls, security governance, and production operations.
• Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.

Responsabilités

• Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
• Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
• Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
• Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
• Manage third-party operational risk across critical vendors and service providers.
• Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
• Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
• Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Connaissances

Operations leadership

SRE governance

Executive communication

Risk management

Stakeholder management

Description du poste

Mastercard Inc. is seeking a Director, Operations & Resiliency Lead within the Cross Border Services Engineering team to elevate platform stability, resiliency, and risk management across our global technology landscape.

You will own enterprise-wide governance for incidents, change control, risk programs, and third-party risk, partnering with engineering, product and operations to embed resiliency and automation.