Digital Transformation Business Analyst

FedEx Group; Leinster; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Competitive salary and benefits

Job summary

FedEx Global Trade Services seeks a Digital Transformation Business Analyst to drive AI-powered transformation, optimize processes, and identify innovative automation solutions across Global Trade. You will work at the intersection of business and technology to deliver high-impact outcomes with global reach.

You will partner with stakeholders, document requirements, and translate business challenges into technology strategies, while collaborating with data scientists and product owners to

Qualifications

• Experience documenting business requirements, process flows, and functional specs.
• Ability to translate business challenges into technology solutions.
• Strong analytical and problem-solving capabilities with a drive for AI-enabled outcomes.
• Fluent English, written and verbal, with stakeholder management skills.

Responsibilities

• Partner with stakeholders to identify opportunities for automation and AI use cases.
• Gather and document requirements and functional specifications for digital projects.
• Prioritize automation initiatives across Global Trade Services.
• Translate business needs into innovative technology solutions aligned with strategy.
• Collaborate with tech teams, data scientists, and product owners to deliver.
• Support UAT, solution adoption, and change management activities.
• Leverage data-driven insights to improve business performance.
• Build partnerships with Operations, Regulatory Affairs, and other stakeholders.

Skills

Business analysis

Digital transformation

Data analytics

Automation technologies

Stakeholder management

Communication skills

Strategic thinking

English fluency

Education

Degree in Business, Engineering, IT, Data Analytics, or CS

BA / CBAP or PMI-PBA certification (advantage)

Tools

Power Automate

Power BI

RPA tools

Job description

Are you passionate about transforming business through data, automation, and Artificial Intelligence?
Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.

Position Summary

Are you passionate about transforming business through data, automation, and Artificial Intelligence?

Join FedEx Global Trade Services as a Digital Transformation Business Analyst and help shape the future of global trade by identifying innovative solutions, optimizing business processes, and driving AI-powered transformation initiatives. Work at the intersection of business, technology, and innovation with global impact.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:

• Partner with business stakeholders to identify opportunities for process optimization, automation, advanced analytics, and AI-enabled solutions.

• Gather, analyze, and document business requirements and functional specifications for digital transformation initiatives.

• Support the identification, assessment, and prioritization of automation and AI use cases across Global Trade Services.

• Translate business challenges into innovative technology solutions aligned with strategic objectives.

• Collaborate with technology teams, data scientists, engineers, and product owners to develop and implement business solutions.

• Support user acceptance testing (UAT), solution adoption, and change management activities.

• Leverage data-driven insights to support decision-making and business performance improvement.

• Build strong partnerships with Operations, Technology, Regulatory Affairs and other key stakeholders.

What do you bring with you:

• Strong interest in automation technologies, digital transformation, data analytics, and Artificial Intelligence.

• Ability to think strategically while maintaining attention to detail.

• Strong analytical and problem‑solving capabilities with a passion for innovation.

• Excellent communication and stakeholder management skills across all organizational levels.

• Experience working as a Business Analyst, Process Analyst, Product Analyst, or in a similar role.

• Experience documenting business requirements, process flows, and functional specifications.

• Ability to bridge the gap between business needs and technical solutions.

• Fluency in English, both written and verbal.

• Willingness to travel within Europe (approximately 25%).

Preferred Qualifications:

• Degree in Business, Engineering, Information Technology, Data Analytics, Computer Science, or a related field.

• Business Analysis certification (CBAP, PMI-PBA, CBS, or equivalent) is an advantage.

• Experience with process automation platforms such as Power Automate, RPA solutions, or workflow automation tools.

• Knowledge of Business Intelligence and analytics tools such as Power BI or similar platforms.

• Understanding of Artificial Intelligence, Machine Learning, Generative AI, or intelligent automation concepts.

• Experience working in Agile environments and product delivery teams.

• Previous experience within logistics, transportation, customs clearance, or international trade is an advantage.

What do we offer:

• An opportunity to help shape FedEx's Data, Automation, and AI journey within Global Trade Services.

• Exposure to strategic initiatives and senior leadership across an international organization.

• The opportunity to work with emerging technologies and contribute to meaningful business transformation.

• A collaborative, diverse, and forward-looking working environment.

• Extensive learning and development opportunities, including AI, analytics, and digital transformation capabilities.

• Competitive salary and comprehensive benefits package.

• Flexible hybrid working arrangements.

• Tuition Assistance Program.

• Employee Assistance Program for you and your family.

If you are passionate about innovation, technology, and solving complex business challenges, we would love to hear from you.

Additional information:

• #LI-Hybrid

FedEx se fundó siguiendo la filosofía de que las personas son lo principal, una actitud que nos tomamos muy en serio. Ofrecemos oportunidades de empleo equitativas y estamos comprometidos con una plantilla inclusiva y diversa con oportunidades de desarrollo para todos.

Nuestra compañía

FedEx es una de las compañías de transporte exprés más grandes del mundo y ha sido elegida sistemáticamente como una de las 10 empresas más admiradas del planeta por la revista Fortune. Cada día FedEx cumple las expectativas de sus clientes con soluciones comerciales y de transporte, y ofrece servicio en más de 220 países y territorios en todo el mundo. Logramos prestar servicio con esta red internacional gracias a los excelentes miembros que componen el equipo de FedEx, encargados de que cada experiencia con FedEx sea excepcional.

Nuestra filosofía

La filosofía Personas-Servicio-Beneficio describe los principios que rigen todas las decisiones, políticas o actividades de FedEx. FedEx se preocupa por las personas que integran su plantilla y ellas, a su vez, ofrecen el impecable servicio exigido por nuestros clientes, que nos proporcionan el beneficio necesario para garantizar nuestro futuro. El elemento esencial que convierte a la filosofía Personas-Servicio-Beneficio en la fuerza positiva que es para la compañía radica allí donde cerramos el círculo y devolvemos dichos beneficios al negocio e invertimos en nuestra gente.

Nuestro éxito en el sector se debe a nuestros trabajadores. Mediante la filosofía Personas-Servicio-Beneficio, nuestro entorno de trabajo anima a que los miembros de los equipos sean innovadores a la hora de ofrecer un servicio de la mayor calidad posible a nuestros clientes. Nos preocupamos por su bienestar y valoramos sus aportaciones a la compañía.

Nuestra cultura

Nuestra cultura es importante por muchas razones y hacemos que cobre vida deliberadamente a través de nuestro comportamiento, nuestras acciones y nuestras actividades en cada rincón del mundo. La cultura y los valores de FedEx llevan siendo la piedra angular de nuestro éxito y expansión desde nuestros comienzos a principios de la década de los 70. A pesar de que otras compañías puedan copiar nuestros sistemas, infraestructura y procesos, nuestra cultura nos hace únicos y es, con frecuencia, un factor diferenciador en nuestra competencia y desarrollo en el mercado internacional actual.

Equidad, oportunidades y diversidad (EO&D)

En FedEx, nuestro mayor activo son las personas. Estamos comprometidos con la creación de una fuerza laboral diversa, equitativa e inclusiva, y ofrecemos igualdad de oportunidades, trato justo y respeto a todas las personas, independientemente de quiénes sean. Le animamos a presentar su candidatura incluso si considera que su experiencia no se ajusta a todos los aspectos descritos en la oferta, ya que podría ser exactamente la persona que necesitamos para este puesto u otra oportunidad.

No toleramos ninguna forma de discriminación ni acoso por motivos de raza, color de piel, origen étnico, nacionalidad, religión, sexo, edad, información genética, ciudadanía, discapacidad, estado civil, embarazo, orientación sexual, identidad de género, expresión de género o cualquier otra característica protegida por las leyes y normativas nacionales e internacionales. Proporcionamos adaptaciones razonables a los miembros de nuestro equipo y a terceros para garantizar la igualdad de acceso, la inclusión y la equidad en todas las características protegidas.