Digital Operations Agentic Lead – Senior Manager

Pfizer; South Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work location

Job summary

Pfizer is seeking a Digital Operations Agentic Lead – Senior Manager to architect and scale agentic AI across its manufacturing network. You will partner with manufacturing sites, Digital Manufacturing, Data & Analytics, Engineering and Quality to translate operational challenges into scalable digital products and intelligent agent experiences that augment human expertise and drive IMEx value realization.

Join a high-performing team at the forefront of agentic AI, shaping how Pfizer’s global

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business or equivalent.
• Significant experience in manufacturing or regulated operations (pharma/biotech/medical devices) including knowledge of MES, historians, LIMS and integration patterns.
• Demonstrated people leadership experience, including coaching, performance mgmt and team development.
• Strong product and project management skills with end-to-end delivery ownership across business and IT/OT.
• Experience defining and delivering AI-enabled products (copilots, decision support, agents) translating needs into measurable outcomes.
• Experience operating within formal quality systems and change control with strong documentation discipline.
• Excellent communication skills and ability to influence at multiple levels, including site leadership and global partners.
• Entrepreneurial approach to product delivery: bias for action, comfort with ambiguity, proven path from concept to adoption.

Responsibilities

• Define agentic product strategy, roadmap, adoption and value realization for manufacturing AI experiences.
• Lead workshops, discovery activities, pilots, demos and feedback cycles with manufacturing stakeholders.
• Own governance, guardrails and human-in-the-loop oversight for agentic products and their deployment.
• Manage lifecycle of agents from concept through deployment, monitoring and continuous improvement.

Skills

People leadership

Product delivery

AI-enabled products

Stakeholder management

Education

Bachelor’s degree in Engineering/Science/Business

Job description

ROLE SUMMARY

Digital Operations Agentic Lead – Senior Manager within the Digital Manufacturing Agents team is responsible for designing, delivering, and scaling agentic AI systems across Pfizer’s manufacturing network in support of the Integrated Manufacturing Excellence (IMEx) operating system. The role leads the delivery of production-grade AI agents that access knowledge, synthesize information, support decision-making, and execute work alongside manufacturing colleagues – including the evolution of the Digital Operations Centre (DOC) into an intelligent, agent-enabled manufacturing experience. Applying modern product management practices, the role owns the strategy, roadmap, adoption, and value realization of these agentic capabilities. Partnering closely with manufacturing sites, Digital Manufacturing, Data & Analytics, Engineering, Quality, and business stakeholders, the role translates operational challenges into scalable digital products and intelligent agent experiences that augment human expertise, break down knowledge silos, and accelerate business outcomes across the manufacturing network. This is a rare opportunity to join a high-performing, competitive team at the forefront of agentic AI – building with the latest frontier technologies and shaping how one of the world’s leading manufacturing networks adopts them. If you want to work on the hardest, most exciting problems in applied AI for manufacturing, this is the team.

Agentic Product Delivery

Lead the definition and delivery of agentic AI experiences for manufacturing: define agent use cases, behaviours, user experiences, and success criteria, partnering with the engineers, data scientists, and architects who own the technical build. Rapidly prototype and mock agent experiences with customers and manufacturing SMEs to test ideas, validate value, and shape solutions before build. Co-own agent evaluation frameworks, guardrails, and human-in-the-loop oversight models as the product quality bar for every release. Transform manufacturing knowledge and SME expertise into reusable, scalable intelligence assets that power agent capabilities, including the evolution of DOC from a content-centric platform to an agent-enabled experience.

Product Strategy, Roadmap & Adoption

Define and execute the product vision, strategy, and multi-year roadmap for agentic capabilities, including the evolution of DOC into an AI-powered manufacturing intelligence platform aligned to the IMEx operating system. Apply modern product management practices – customer discovery, product visioning, journey mapping, experimentation, backlog management, and value realization – prioritising investment based on user needs, business value, technical feasibility, and organisational readiness. Act as the voice of the customer, ensuring products and agents address meaningful manufacturing challenges and create measurable value. Lead co-creation workshops, product discovery activities, pilot programmes, demonstrations, and feedback cycles with manufacturing stakeholders. Develop and execute adoption strategies that maximise utilisation, engagement, and business impact, championing product-led thinking across Digital Manufacturing and manufacturing stakeholders.

Agent Lifecycle & Operations

Own the lifecycle of manufacturing agents from concept through deployment, monitoring, evaluation, and continuous improvement in production. Define agent value propositions, success metrics, and adoption strategies for each capability release. Drive continuous enhancement of deployed agents using evaluation results, user feedback, operational insights, and product performance data.

Governance & Responsible AI

Establish governance frameworks supporting AI and agentic product development, deployment, monitoring, and lifecycle management. Ensure Digital Manufacturing Agents products align with Pfizer requirements for Responsible AI, cybersecurity, data governance, quality, validation, and compliance. Define processes for agent evaluation, performance monitoring, change management, human oversight, and risk management within regulated manufacturing environments. Partner with Quality, Cybersecurity, Data & Analytics, and Engineering teams to ensure compliant and scalable delivery.

Value Realisation & Scale

Define product success metrics and value-realisation frameworks for AI and agentic solutions. Measure impact through improvements in knowledge accessibility, colleague productivity, decision quality, operational performance, and IMEx maturity. Identify opportunities to scale successful capabilities across manufacturing sites and business units. Champion the transformation of manufacturing digital products from information repositories into intelligent digital teammates that empower manufacturing colleagues and accelerate operational excellence.

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or equivalent experience.
• Significant experience in manufacturing or regulated operations environments (pharma/biotech, medical devices, or similar), with working knowledge of manufacturing digital systems (e.g., MES, historians, LIMS) and integration patterns.
• Demonstrated people leadership experience, including coaching, performance management, and team development.
• Strong product and project management skills with demonstrated delivery experience – owning roadmaps, priorities, budgets, stakeholders, and outcomes end-to-end across business and IT/OT.
• Experience defining and delivering AI-enabled products (e.g., copilots, decision support, agents), translating user needs into requirements and measurable outcomes.
• Experience operating within formal quality systems and change control, with strong documentation discipline.
• Excellent communication skills and ability to influence at multiple levels, including site leadership and global partners.
• Entrepreneurial approach to product delivery: bias for action, comfort with ambiguity, and a track record of taking ideas from concept through pilot to adoption.

PREFERRED QUALIFICATIONS

• Hons Degree or equivalent advanced qualification.
• Hands-on ability to use AI and agentic tools to rapidly mock designs, prototype agent experiences, and co-create solutions directly with customers and manufacturing SMEs.
• Deep OT/automation expertise (e.g., SCADA, historians, serialization, plant connectivity) and experience with validated system delivery / computer system validation (CSV) and assurance practices.
• Experience with cloud data platforms and advanced analytics/AI in manufacturing contexts.
• Formal certification (PMP/PRINCE2, ITIL, Lean Six Sigma) or demonstrated equivalent practice.
• Experience leading global, multi-site programs and driving standardization/common platforms.
• Financial management experience, including vendor governance, forecasting, and chargeback/showback models.
• Hands‑on experience delivering and operating AI solutions, including MLOps/LLMOps patterns (deployment, monitoring, evaluation) and/or agentic AI orchestration (tools, workflows, guardrails) in an enterprise environment.
• Experience with responsible AI practices (risk assessments, bias/robustness testing, human oversight, documentation) and applying them within regulated or validated contexts.

Work Location Assignment: Hybrid This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Additional Information In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. Please note there is no relocation support available for this position.

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Information & Business Tech

Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.