Data Center Security Specialist, DC Security

Amazon; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

A global cloud services provider is seeking a Security Support Specialist to manage day-to-day security operations in Dublin. The ideal candidate will coordinate activities, assist with electronic surveillance and access control, and enhance overall operational security. Strong customer service skills and critical thinking are vital for this role, which offers an empowering and inclusive culture with a focus on personal and professional growth.

Benefits

Inclusive team culture

Mentorship and career growth opportunities

Work-life balance support

Qualifications

• Proven track record of customer service.
• Excellent verbal and written communication skills.
• Good judgment and critical thinking.

Responsibilities

• Coordinate day-to-day activities and site security operations.
• Manage communications with partner teams and leaders.
• Assist Data Centre Security Managers streamline efficiency.

Skills

Customer service

Verbal communication

Written communication

Critical thinking

Job description

Overview

Amazon Web Services (AWS) provides storage, compute and other solutions to customers, globally. Our customers trust, and expect, us to protect their data with impeccable physical security, continually evolving security practices to mitigate risk. The Data Center (DC) Security Team provides physical security solutions to protect AWS personnel, AWS facilities and information of our customers.

As a Security Support Specialist you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You should have a proven record of accomplishment in operations room/centre dispatching, data centre security operations, physical security, customer service; and the ability to multi-task.

Key responsibilities

• Coordinate day-to-day activities and site security operations
• Coordinate with operations teams across a number of business units
• Provide guidance and leadership across a number of team programs
• Building Partnerships through networking and innovation
• Extract metrics and seeking improvements by analyzing data and trends in order to influence positive change through targeted proactive incentives
• Verify Data Center security programs are delivered to meet defined global security standards
• Assist in all media integrity related programs and activities
• Assist in the training of new and existing personnel regards to compliance to security policies and procedures
• Handle escalations and resolve tasks delegated and/or assigned to the team
• Draft reports and prepare presentations on the status of physical security operations
• Collaborate with managers in writing and implementing security policies, processes and procedures based on regional or global security initiatives
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
• Participate in site audits, inspections
• Identifying, discussing and bringing forward issues and solutions to senior team members so to raise the security bar

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

For our data centers in DUB, we are looking for a Data Center Security Specialist (DSS) to coordinate manage our day by day security operation. Our ideal candidate is detail-oriented, innovative and professional. S/he has experience in delighting customers, teamwork, and continuous improvement. The DSS will be responsible for coordinating physical security operations, for reviewing, evaluating and prioritizing requests and tickets and for guiding and influencing the Contract Guard Force and other stakeholders, ensuring also local implementation of the cluster strategies into the security operations. S/he will cooperate with Data Center Managers to devise security strategies and to improve the overall operational security within our Data Centers. This position is to be 80% operational and 20% tactical. S/he will report to the Cluster Security Manager.

Responsibilities

• Coordinate day-to-day activities and site security operations
• Coordinate with Operations and Safety managers for facility operations
• Provide guidance and leadership to contract security provider personnel
• Evaluate the contract security provider performance and service delivery and request corrective actions from vendors as needed
• Foster working relationships to educate data center stakeholders on false alarm reductions
• Extract metrics and observe improvements by looking at and analyzing data
• Verify Data Center security programs are delivered to meet defined global security standards
• Assist in all media integrity related Programs
• Assist in the training of new and existing personnel on behavioral compliance to security policies and procedures
• Handle escalations and resolve tasks delegated and/or assigned to the team
• Draft reports and prepare presentations on the status of physical security operations
• Collaborate with managers in writing and implementing security policies, processes and procedures based on regional or global security initiatives
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
• Participate in site audits, inspections and walk-through
• Identifying, discussing and bringing forward issues and solutions to senior team members

BASIC QUALIFICATIONS

• 1 to 5 years experience in operations room/centre
• Exposure to Physical Security operations.

Preferred Qualifications

• 2+ year working in an operations, physical security or equivalent environment
• 2+ years of experience collecting, analyzing, and utilizing data
• Basic knowledge of physical security systems and their operation, including access control, intrusion detection and video surveillance

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.