Data Center Operations Engineer - Dublin

TikTok; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Data Center Operations Engineer to support hyper-scale datacenters and manage the server fleet lifecycle. You will diagnose and resolve server and infrastructure issues, collaborate with remote teams, and guide DC Technicians to ensure high-quality operational tasks.

The role requires hands-on hardware know-how, knowledge of mechanical and electrical infra, and the ability to lead incidents, coordinate deployments, and participate in on-call rotations in a

Qualifications

• 3+ years of experience in data center operations or IT infrastructure.
• Strong hands-on experience with server hardware troubleshooting.
• Ability to lead tasks and guide junior technicians in a fast-paced environment.
• Relevant certifications such as EPI CDCP or CompTIA equivalents.

Responsibilities

• Own and manage ticket queues, prioritizing by business impact and escalations with documentation.
• Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting.
• Coordinate rack-and-stack, cabling, and deployment across server lifecycle.
• Support data center projects, capacity expansions, and infrastructure upgrades.
• Participate in incident management, on-call rotations, and root-cause analysis.
• Lead change management processes and act as change initiator when required.
• Maintain inventory, asset tracking, and operational records.
• Build cross-functional relationships and drive continuous improvement.

Skills

Server hardware

Networking

Scripting

Leadership

Hardware repair

Education

Associate’s degree in IT/Engineering

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Technology

Data Center Operations Engineer - Dublin

Location:

Dublin

Employment Type:

Regular

Job Code:

A158714

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Responsibilities

Team Insight:The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.Role Insight:We are seeking an experienced Data Center Operations Engineers to apply technical expertise in a dynamic, fast-paced environment. This role requires strong knowledge of server hardware and a foundational understanding of mechanical and electrical infrastructure in large-scale data centers.You will be responsible for diagnosing and resolving server and infrastructure issues, collaborating with remote teams, and supporting the full server rack lifecycle, including buildout of compute and storage environments.In addition, you will lead and guide DC Technicians, ensuring high-quality execution of operational tasks and adherence to best practices.Candidates should have hands-on experience in at least one of the following areas: Networking, Scripting, or Hardware Repair. Success in this role requires strong communication skills, the ability to work independently and within a team, and adaptability in a rapidly changing environment.

• Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation
• Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (including component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis using internal tools)
• Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle
• Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementation of new tools and processes
• Participate in incident management and incident response, recovery, and root cause analysis to minimize service impact and prevent recurrence. This requires participating in an on-call rotation for escalations
• Lead and apply change management processes, acting as a change initiator where required
• Assist on maintaining accurate inventory, asset tracking, and operational records
• Build strong cross-functional relationships, act as an escalation point, and identify recurring issues to drive vendor escalation and continuous improvement

Qualifications

Minimum Qualifications

• Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering, or related field (or equivalent practical experience)
• 3+ years of experience in data center operations, IT infrastructure, or hardware support
• Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar)
• Strong hands-on experience with server hardware troubleshooting and support
• Ability to lead tasks and guide junior technicians in a fast-paced environment

Preferred Qualifications

• Industry certifications (CompTIA A+, Network+, Server+, Linux+ or similar)
• Experience in large-scale data center environments
• Basic knowledge of mechanical and electrical infrastructure systems
• Experience with networking, scripting, or advanced hardware repair
• Experience supporting projects, incident management, or small team leadership
• Experience operating material handling equipment (e.g., pallet jacks, server lifts)

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.