Data Center Customer Operations II

Equinix; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Equinix is seeking a Data Center Customer Operations II to join their team in Dublin. The role involves supporting customer operations, maintaining infrastructure, and ensuring quality service. Ideal candidates will have a high school diploma and relevant work experience, contributing to a diverse and inclusive work environment.

Qualifications

• Typically requires a high school diploma and proven work experience.
• Supports project fulfillment and customer satisfaction.

Responsibilities

• Reviews work order requests and responds to semi-routine work orders.
• Maintains detailed written records of all work activity.
• Supports datacenter installations and customer satisfaction procedures.

Skills

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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Data Center Customer Operations II, Dublin

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Client:

Equinix

Location:

Dublin, Ireland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6dd0c32e9e5d

Job Views:

8

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Performs rack and stack of semi-routine customer equipment tickets.
• Supports intra-cage infrastructure installations following standard operating procedures, including fiber trays, ladder racks, customer equipment and cabinets, semi-basic cage installs for mesh and overhead cable trays, and standard backup changes.
• Supports semi-routine datacenter standard operating cross-connect work orders (installations, terminations, modifications, testing).
• Ensures cable management procedures are followed for coax, fiber, twisted pair copper, and intra-building cross connects.
• Learns to install 'across' connect circuits under supervision.
• Supports semi-routine testing and installations of customer assets, including layer 1 cross-connect certification testing, and may learn non-standard testing under supervision.
• Supports operations and security personnel, providing backup assistance when necessary.
• Supports customer satisfaction by adhering to execution order requirements and providing high-quality service.
• Supports project fulfillment following standard procedures and assists vendors and during physical audits.
• Completes all training timely and may support new hires.

Qualifications

• Typically requires a high school diploma and proven work experience.
• Equinix is committed to an inclusive employment process and provides accommodations for qualified candidates with disabilities.