Data & BI Client Success Specialist

Amundi; Dublin; On-site; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Flexible work options

Mentorship

Job summary

Amundi Technology seeks a Client Services professional to deliver high-quality support for data and BI offerings in the asset management space. You will act as the primary liaison for clients, ensuring satisfaction, adoption, and effective incident handling across the platform, while coordinating with internal teams on change requests and deployments.

You will participate in client meetings, provide trusted guidance on process design, and identify opportunities to improve client adoption and

Qualifications

• Experience delivering client service in outsourced technology or service offerings.
• Experience in Asset Management or Investment Funds industries.
• Strong incident management and problem-solving abilities.
• Excellent stakeholder management and presentation skills.

Responsibilities

• Be primary contact for client queries and manage tickets to resolution.
• Coordinate change requests and deployments with internal teams.
• Manage client communications during incidents and service disruptions.
• Advise on business/process design to improve platform adoption.
• Participate in client meetings and adoption workshops with stakeholders.

Skills

Client communication

Stakeholder management

Incident management

Problem solving

Organizational skills

Multitasking

Education

Relevant university degree

Finance/ Mathematics / CS background

Tools

SQL

Tableau / Power BI

Job description

Amundi Technology seeks a Client Services professional to deliver high-quality support for data and BI offerings in the asset management space. You will act as the primary liaison for clients, ensuring satisfaction, adoption, and effective incident handling across the platform, while coordinating with internal teams on change requests and deployments.

You will participate in client meetings, provide trusted guidance on process design, and identify opportunities to improve client adoption and