Customer Technical Support & Onboarding Engineer

Mastercard Inc.; Dundrum; On-site; EUR 70,000 - 90,000; Full time

Job summary

Mastercard Inc. is seeking a Customer Technical Support & Onboarding Engineer to drive customer onboarding, implementation and ongoing support, and to lead technical solution discussions with customers.

You will coordinate with product, engineering and commercial teams, ensure adherence to Mastercard standards, and mentor junior colleagues while delivering high-quality documentation and scalable processes. You will bridge business and technical discussions, manage stakeholders, and contribute to

Qualifications

• Basic understanding of Java development and object-oriented design.
• Familiarity with modern web technologies such as React, Node.js, NPM or Webpack.
• Experience in software architecture and solution design.
• Experience integrating APIs and SDKs into customer solutions.
• Payments, commerce or financial services experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.

Responsibilities

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

Skills

Java basics

React

Node.js

NPM

Webpack

Software architecture

API integration

Payments domain

Customer implementations

Stakeholder management

Documentation

Mentoring

Communication

Cross-functional collaboration

Problem solving

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Support & Onboarding Engineer

Overview

• Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.

Role

The successful candidate would be responsible for:

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

All About You

• Basic understanding of Java development and object-oriented design
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
• Software architecture and solution design capabilities.
• Experience of integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented
• Highly driven with a pragmatic approach to execution.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset.
• Alignment with Mastercard values and collaborative culture.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.