Customer Support & Success Analyst

Mercor; Dublin; Remote; EUR 40,000 - 56,000; Full time

Job summary

Mercor is hiring a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

The role requires a Bachelor’s degree, 2+ years in a relevant domain, and strong analytical and written communication skills. Proficiency in office software and rigorous attention to detail are essential. This position may be based in Ireland with remote-friendly options.

Qualifications

• Bachelor’s degree minimum.
• 2+ years in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy and relevance in delivered work.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Education

Bachelor's degree

Job description

Mercor is hiring a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

The role requires a Bachelor’s degree, 2+ years in a relevant domain, and strong analytical and written communication skills. Proficiency in office software and rigorous attention to detail are essential. This position may be based in Ireland with remote-friendly options.